Performance Report Cards

Measuring Our Service Quality

Every year PSE sets goals for improving the quality of service we deliver to our customers. These Performance Report Cards reflect our success measured in areas such as customer satisfaction, appointment scheduling and response times, Customer Access Center, field services and more.

Download the Reports

• Service Quality Index (SQI) Report Card (2008)
• Service Quality Index (SQI) Report Card (2007)
• Service Quality Index (SQI) Report Card (2006)
• Service Quality Index (SQI) Report Card (2005)
• Service Quality Index (SQI) Report Card (2004)
• Service Quality Index (SQI) Report Card (2003)
• Service Quality Index (SQI) Report Card (2002)
• Service Quality Index (SQI) Report Card (2001)
• Service Quality Index (SQI) Report Card (2000)

Measuring our energy efficiency performance

The WUTC (Washington Utilities and Transportation Commission) closely monitors the energy savings goals and associated costs for PSE's energy efficiency programs.

• Download the 2006-2007 Energy-Efficiency report card for details
• Download the 2004-2005 Energy Efficiency report card for details.

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