Business accounts FAQ
Look below for more detailed information about PSE business accounts, fuel rates and service options.
For personalized assistance, call PSE Business Services at 425-462-3111 or send an email to firstname.lastname@example.org.
If you’re an electric customer, your rate schedule (or plan) is determined by your voltage requirements (primary vs. secondary) and your demand usage during the most recent 12-month period.
If you’re a natural gas customer, our most common commercial rate is Schedule 31. If your business consistently uses more than 1,500 therms each month, Schedule 41 may be a better option. We also offer rates for interruptible natural gas service, such as Schedules 85, 86 and 87.
For a complete list of what’s available, check out our electric rate schedules and natural gas rate schedules.
Your electric rate schedule (or plan) can only change once in any 12-month period. Your demand usage should be reviewed every month to verify that your current schedule remains appropriate to your business’s needs, provided that your schedule has not changed within the previous 12 months.
If your voltage requirements change, your business and PSE will need to install different equipment and electric service at your site. Typically, this means that your rate schedule hasn’t changed within the previous 12 months—and if so, your schedule can change on the date of the voltage change.
Your natural gas rate schedule can change once per year.
If you’re a large-business customer, you may be eligible for natural gas transportation—meaning that you can purchase your natural gas from a third-party marketer and have it delivered by PSE. If you intend to switch to this option, PSE requires 60 days’ notice of your intent.
To become a natural gas transportation customer, you must enter into a one-year delivery contract with PSE and install a telephone line for PSE telemetering equipment at your natural gas meter.
Natural gas rate schedules for transportation customers include Schedules 31T, 41T, 85T, 86T and 87T.
No, there are no penalties. However, there may be certain charges or credits associated with a transportation rate schedule. Contact your PSE account executive for details.
Your business site may be located within a city, county or other jurisdiction that requires an earthquake valve to be installed on your natural gas line. If so, it must be installed by a qualified plumbing contractor, downstream from PSE's natural gas meter.
If you plan to install an earthquake valve, call 1-888-225-5773 or send an email to PSEMajorAccounts@pse.com and schedule PSE to have your gas service turned off during your installation. When your installation is complete, we will turn the gas back on.