Our Commitments to You

Puget Sound Energy works hard to meet your high expectations for excellent customer service.

We constantly track how well we’re performing. We also evaluate how effective we are at doing our part to encourage you to save energy. See how we’re doing on customer service and energy efficiency. We’re always looking for ways to improve and welcome your feedback.

Every year we set goals for improving the quality of service we deliver to our customers. These Performance Report Cards reflect our success in areas such as customer satisfaction, appointment scheduling and response times, Customer Access Center, field services and more.

Service Quality report cards:

2012   2011   2010   2009   2008

2007   2006   2005   2004   2003

2002   2001   2000

Energy Efficiency report cards:

2010-11   2008-09   2006-07    2004-05

Customer Service Guarantees

In addition to tracking our performance, we offer two service guarantees. We commit to keeping scheduled appointments and to restoring power outages as soon as we can. Here’s how our service guarantees work:

• If we don't keep an appointment to install new service, reconnect existing service or inspect natural gas equipment, you'll receive a $50 credit on your PSE bill.
  • Check out our electric appointment service guarantee and natural gas appointment service guarantee for details.
• If your electric service is out for 120 consecutive hours or longer, you may be eligible to receive a $50 credit on your PSE bill.
  • Read our electric service restoration guarantee details.