Our commitments to you
Puget Sound Energy works hard to meet your high expectations for excellent customer service.
We constantly track how well we’re performing. We also evaluate how effective we are at doing our part to encourage you to save energy. See how we’re doing on customer service and energy efficiency. We’re always looking for ways to improve and welcome your feedback.
Every year we set goals for improving the quality of service we deliver to our customers. These Performance Report Cards reflect our success in areas such as customer satisfaction, appointment scheduling and response times, Customer Access Center, field services and more.
Performance report cards
2014 Service Quality report card
2012-13 Energy Efficiency report card
Service Quality: 2013, 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004
Energy Efficiency: 2010-11, 2008-09, 2006-07, 2004-05
Customer service guarantees
In addition to tracking our performance, we offer two service guarantees. We commit to keeping scheduled appointments and to restoring power outages as soon as we can. Here’s how our service guarantees work:
- If we don't keep an appointment to install new service, reconnect existing service or inspect natural gas equipment, you'll receive a $50 credit on your PSE bill.
- If your electric service is out for 120 consecutive hours or longer, you may be eligible to receive a $50 credit on your PSE bill.