Puget Sound Energy crews focus first on restoring power to high-voltage transmission lines that provide power to substations serving large numbers of customers in a broad geographic area.
Priority for power restoration also goes to essential services such as hospitals, water/waste water systems, energy and transportation.
Once the high-voltage transmission system and substations are back online, PSE crews focus on repairing damage to distribution and service lines – the lines that directly serve homes and businesses. During an outage, one part of a neighborhood may have its lights on while another remains without power. Because our electric system works in sections or circuits, PSE crews re-route power around the damaged areas, thereby isolating the section that requires repairs.
Depending upon the severity of a power outage, it may take PSE crews many hours to provide accurate power-restoration estimates.
PSE’s first priority in restoring power is safety to the public and employees. Crews make certain that downed power lines do not create a safety hazard.
Once the damage is assessed, PSE crews restore power as quickly as possible. Following restoration, crews will schedule any follow-up repairs needed to permanently repair the damaged electric system.
In this video, PSE's Greg Zeller, director of engineering, answers some of the most common questions we get on Twitter, Facebook, and at our call center regarding outages.