August 6, 2007
Last year, Western Washington was devastated by the historic Dec. 14, 2006 windstorm. Nearly 1.5 million utility customers lost electric power during the storm, including 700,000 Puget Sound Energy (PSE) customers.
Since that time, PSE contracted with KEMA, a respected utility consulting firm, to conduct an independent, comprehensive review of our practices before, during and after the record-breaking storm. Now that KEMA's experts have completed their rigorous evaluation, PSE is using the information to improve our readiness and storm response to improve service reliability in the future.
We are proud that KEMA gave our employees and crews high marks for their dedication and professionalism under tough conditions. We also recognize what the report confirms: there many ways we can improve our restoration plan, damage assessment process, and customer outage information. We're working now to address the issues raised in the KEMA report and others identified during post-storm customer and employee focus groups, telephone and Web surveys, and internal debriefings.
If you would like to learn more about KEMA's specific findings, we've posted the evaluation on PSE.com. Also, please take a look at the attached storm fact sheet detailing our post-storm findings and PSE's service improvement plans.
Thank you for your interest. We are committed to ensuring the most reliable service possible, during every season.
Sincerely,
Stephen P. Reynolds,
Chairman, CEO and President
Download the letter
Letter from CEO Steve Reynolds (48 KB PDF)
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