Outages - What to Do: What to Expect

Loss of service

Outage reporting and information updates

Report an outage

If you have an electrical outage or loss of gas service, please call PSE's Customer Service at 1-888-225-5773. Customer notifications are an important part of tracking and responding to electrical outages and loss of natural gas service.

Tips to use during storms:

• It can often be faster to use the automated phone system to report outages and receive updates.
• This system can record your power outage, relay it to our central computer system, and notify our service personnel.
• It can also provide updates specific to your address. Our Customer Service representatives use information from these same systems.
• To access this service, please call PSE's Customer Service at 1-888-225-5773

Get restoration updates

During storms or events, it may be several hours before estimated restoration times are available, while crews work to understand what repairs are needed. PSE regularly updates recorded information describing the outages and restoration efforts which you can access by calling our automated phone system (1-888-225-5773). The same information will also be published on PSE.com for anyone with a working internet connection.

For more information on reporting an outage and using the automated phone system to access information about restoration efforts, review Reporting an Outage, under "Home & Business Solutions/Your Account" on PSE.com.