Electric & natural gas service refunds

What is a Rule 7 Inquiry?

Natural Gas Line Policy covered under either:

PSE's "RULE NO.7: Extension of Distribution Facilities -- Other Than Kittitas County"

or

PSE's "RULE NO 7A: Extension of Distribution Facilities – Kittitas County"

Refund requests

A Rule 7 Inquiry is a main or service gas line extension refund request for:

• Single family line extensions
• Commercial line extensions
• Plats

Billing discrepancies

A Rule 7 Inquiry may address incorrect billing information relating to "SAP Line Extension" charges appearing on a customer's statement, such as:

• Consumer name
• Statement account number
• Amount billed
• Billing Address

"Other" Rule 7 inquiries

Rule 7 Inquiries may address New Customer Rate ("NCR") issues such as:

• NCR start and end date (when does the NCR start and when does it end?)
• Non-disclosure (Previous homeowner did not disclose to new homeowner there is a billable NCR on the account)
• NCR payoff options (What are my options? Can I pay off the NCR? How and how much?)
  or
  
• General interpretation of Rule 7 payment selections and the Rule 7 tariff