Customer service — guaranteed
We make two service guarantees to you. First, we commit to keeping scheduled appointments, and second, we commit to restoring power outages as soon as we can. Here’s how our guarantees work:
The two service guarantees are in addition to 10 service-quality measures that track PSE’s performance in providing utility services to customers, and identify areas for improvement. Our service guarantees are subject to certain conditions and are suspended during unusual and exceptional circumstances.
Measuring Our Service Quality
Every year PSE sets goals for improving the quality of service we deliver to our customers. These Performance Report Cards reflect our success measured in areas such as customer satisfaction, appointment scheduling and response times, Customer Access Center, field services and more.
Download the Reports
Measuring our energy efficiency performance
The WUTC (Washington Utilities and Transportation Commission) closely monitors the energy savings goals and associated costs for PSE's energy efficiency programs.
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