About Your Account: Dispute Resolution

Billing Questions and Dispute Resolution

Anytime you have a question about your PSE bill, please contact us by mail, phone, e-mail or by visiting our online Customer Service. Your question will be investigated promptly and the result reported to you. If corrective action is required, that action will be taken as soon as possible. If the issue cannot be resolved through initial contact, you have the right to request assistance from PSE Supervisory personnel.

If your issue is still unresolved, you may call the Washington Utilities and Transportation Commission (WUTC) at 1-800-562-6150, or write to them at 1300 Evergreen Park Drive SW, PO Box 47250, Olympia, WA 98504-7250, or e-mail them at consumer@wutc.wa.gov.