Monthly Bill Inserts

Customer service — guaranteed

We make two service guarantees to you. First, we commit to keeping scheduled appointments, and second, we commit to restoring power outages as soon as we can. Here’s how our guarantees work:

• If we don’t keep an appointment to install new service, reconnect existing service, or inspect natural gas equipment, you’ll receive a $50 credit on your PSE bill.
  
  Download the electric appointment service guarantee and the natural gas appointment service guarantee for details.
  
  
  
• If your electric service is out for 120 consecutive hours or longer, you may be eligible to receive a $50 credit on your PSE bill.
  
  Download the electric service restoration guarantee for details.

The two service guarantees are in addition to 10 service-quality measures that track PSE’s performance in providing utility services to customers, and identify areas for improvement. Our service guarantees are subject to certain conditions and are suspended during unusual and exceptional circumstances.