If you think you are experiencing a natural gas or electric emergency, such as a natural gas leak or downed power line, leave the area immediately or stay clear of the line, then call PSE at 1-888-225-5773 or 911.

Please visit the Notifications Preferences page to update your alert and notification preferences.

You can enable or disable push notifications from the myPSE app by:

1. Signing-in to the myPSE app, tapping My Settings and toggling notifications on/off.
2. Or, you can enable/disable push notifications at the device level by going to your phone's settings and enabling/disabling notification for the myPSE app.

Yes! If your service address is part of a reported outage, we can send you an alert. We'll let you know if your power is out, your estimated restoration time, and when your power has been restored.

You can set up outage alerts and manage communication preferences for phone, email, or text notifications by visiting the Preference Center.

To view estimated power restoration times, visit the PSE.com Outage Map and click a "pin" or shaded outage area on the map. Estimated restoration times are provided in the Outage Details.

No. You can report a power outage without a PSE account by visting our Report An Outage page.

If you are a PSE customer, sign into to your PSE.com account for the best experience to report outages, check outage status, and get estimated restoration times.

PSE customers can create a PSE.com online account by visiting the Create Account page.

Yes. The outage map is a service we provide for Puget Sound Energy customers and only reflects power outages within PSE’s electric service area.

The work is scheduled.

An assigned crew will often need to finish work at one site before moving to the next. During large storms or other emergencies that could take several hours or longer.

We appreciate your patience.

Restoration times are estimates for how long it will take to restore your power.

During large storms or other emergencies, PSE starts damage assessment and repairs as soons as conditions are safe. When large numbers of customers are impacted across our region, we may start by providing regional estimated restoration times so that you have a general idea for how long the outage will last. We will update the estimated restoration time as quickly as possible and as often as needed when more information becomes available from our damage assessment or other repairs.

We appreciate your patience.

This means we are aware of your outage and the next step is damage assessment to determine what repairs are needed. During large storms or other emergencies, this can take several hours or more.

We recommend reporting your outage online if you have not already done so. This will ensure that you receive alerts and notifications about the status of your outage.

This means that a repair crew is working on your outage. Please note that the crew may not be visible from your location.

If the status of your outage changes to complete, but your power is still out - please report your outage again to let us know.

We refer to this as a "nested" outage and it occurs when there is additional damage to your circuit that was not identified or fixed by the repairs. Nested outages are common when large storm events cause extensive damage.

The cause of the outage is identified, but a crew needs to be dispatched to make repairs.

During a storm or emergency it may take several hours or longer for a repair crew to be assigned. Please visit How Power Gets Restored for more information on the restoration process.

In instances when there is an outage in close proximity to another outage, the shaded shapes may overlap. This is because the shaded shape is an approximation of the geographic area affected by an outage.

The change of color where the shaded shapes overlap has no impact to the estimated restoration times. Clicking on the shaded shape will provide the power outage status and estimated restoration time for that area.