As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

With Governor Inslee’s Safe Start Washington county-by-county phased re-opening approach, PSE is gradually returning maintenance and construction crews back into the field and offices. PSE’s highest priority is the health and safety of our employees and communities. As such, we continue to adhere to current CDC guidance regarding COVID-19 while working in our community.

We are requiring our employees to maintain physical distancing while working in the field and offices. We encourage our customers to do the same when engaging with our employees.

Residential Customers
Small Business Customers

Sewer clearing safety tips for professionals

When a customer calls

  • Always call PSE at 1-888-225-5773 45-60 minutes before arriving on site. We will promptly meet you at your work site to locate and mark our natural gas pipeline free of charge.
  • Use an in-line video inspection device to determine the source of the obstruction, if possible.
  • Never use a drain rooter to clear a line until the obstruction has been identified.
  • If possible, clear the sewer line from a cleanout located outside the structure.
  • If you find a cross bore, call PSE at 1-888-225-5773.

Suspect a gas leak?

Leave the area immediately and call PSE or 911. Do not use phones near the leak.


If you have questions about PSE's cross bore safety program, please email

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