PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 

Start service

Are you new to the area, returning to the area, or adding another home to your existing PSE account? To start service, we may ask you for:
  • Your name
  • Your telephone number
  • The address where you're starting service
  • Your source of income and length of employment
  • Information to help us identify you, like your driver's license or passport number, military ID, tax ID number, Social Security number or birthdate
To start service, please select one of the options below:
online-account-bluelagoon customer service
I have a PSE online account

I have a PSE username and password.

Existing customer existing services
I am an existing customer

I currently have service with PSE but do not have an online account.

no-account-bluelagoon new service
I am new to PSE's service area

I've never had service with PSE before.

Landlord landlord start
I am a landlord

I manage a property or am a landlord with a tenant.