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We understand it has been a long day for those customers who remain without power, and we want to update you on the progress our crews have made today.

Damage assessment along with ongoing restoration has been our priority. Our teams have been working around the clock to restore power as quickly and safely as possible, and we’ve made significant progress. As crews complete restoration in one area, we immediately dispatch them to the next hard-hit location where customers need power restored.

Most customers in King County will be restored by Thursday morning, with the exception of customers in Duvall, Skykomish and Snoqualmie Pass. Those areas have access issues that complicate restoration efforts – some of these customers are experiencing extended outages as flooding and other conditions continue to prevent crews from working safely.

In Thurston and Pierce counties, we have made steady progress. In Pierce we are challenged by difficult working conditions and flooded areas. We continue to make progress in both counties, and many customers will have power restored tonight; however, some customers will continue to have extended restoration times. We will continue to work through the night to provide an estimated time of restoration to those customers who will not be restored overnight.

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Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

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To meet goals for providing clean, sustainable and affordable energy to all of our customers, PSE launched a Time-of-Use (TOU) pilot program in 2023.

Through the pilot, a limited number of residential electric customers were recruited to enroll in the two-year program to study the impacts of encouraging them to shift when and how they use energy in their homes. The purpose of the pilot is to help us develop a time-of-use rate structure that can effectively shift power use away from peak demand times – to maintain reliability, conserve energy, and potentially drive cost savings for you.

While open recruitment has ended, some residential electric customers may still enroll in a TOU rate plan, pending limited availability. If you already enrolled in the TOU pilot program, you can log in to your PSE account to see more details about your TOU rate plan.

Time-of-Use

The pilot program is now fully subscribed for the purpose of the study. Some residential electric customers may still enroll in a TOU rate plan, however, pending limited availability.

Time-of-Use
When and how you use electricity matters

Time-of-use (TOU) rates are an easy way for electric customers who have the flexibility to shift when they use energy-intensive appliances and electric heating/cooling systems away from “peak” periods to save money on their monthly bill. Peak periods are typically from 7 a.m. to 10 a.m. and 5 p.m. to 8 p.m. on weekdays when demand and costs are highest. On a TOU rate plan, customers will also pay less for electricity during “off-peak” periods and on weekends and holidays.

TOU rate options will be available to more electric customers after completion of the pilot program. Find more ways to increase your efficiency, manage your use and lower your bill at pse.com/lower.

For more information about the Time-of-Use (TOU) pilot program, visit the TOU FAQ page.

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Have questions about TOU? Energy Advisors are here to help.