Skip to main content

We understand how frustrating extended outages are and that you are counting on us to get your power restored.

Many customers are waking up to see their estimated restoration times were pushed out overnight. These changes happened for two primary reasons:

  • In some areas, like Whidbey Island and Pierce County, crews found more damage to neighborhood power lines after energizing transmission lines and substations. This additional damage needs to be repaired for power to be restored.

  • Estimated restoration times that had previously been set for midnight last night were set in error. The majority of these midnight ETRs should have been set for today, 12/19 at 11:59 PM – 24 hours later. We know how much you depend on us for accurate information and we deeply regret the error.
Read more

   
alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Meter Upgrade Project

New technology to improve system delivery

We are updating our electric and natural gas metering equipment across our entire service area. This is a six-year project, scheduled to complete in 2023. The project will involve swapping out almost 2 million meters – 1.1 million electric meters and 800,000 gas modules – along with the supporting infrastructure across all 10 counties we serve.


Why are we upgrading our meters?

Our automated meter reading (AMR) system is approaching the end of its projected lifespan. We were one of the first adopters of digital AMR technology in the country in the late 1990s, making us an industry leader in metering technology during that time. Today, AMR hardware and software are becoming increasingly obsolete, making them difficult to support and maintain.

AMI (advanced metering infrastructure) is the current standard for metering technology and is a crucial step for us. It uses two-way communication and on-board memory (AMR has one-way communication and no memory) to send meter data through a secured wireless network.

Project map and Schedule

Non-Communicating Meter Service


Questions?

Please see our FAQs page or contact us.

Related Links