Skip to main content

We know how challenging it is to be without power, especially during severe weather conditions. Our crews are working around the clock to restore electricity to affected customers as quickly and safely as possible.

Due to the record flooding in our service area, we are facing significant challenges that may delay power restoration. Flooded roads and equipment locations, landslides blocking access routes, and unstable ground conditions are creating safety risks and access issues for our repair crews. Flooding and landslides may also impact our natural gas infrastructure.

There are approximately 1,700 customers without power in areas that we cannot access. With limited ability to see the damage to our system in these areas, we have removed information on our outage map regarding the Estimated Time of Restoration for these customers until we can assess the damage and start repairs.

Visit PSE’s Alerts and Advisories page for information on our response efforts: pse.com/alerts.


alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Customer service guarantees

We stand behind our service to you

We’re continually tracking how we’re doing and using your feedback to improve. And we’ll credit your bill if we fail to meet our service guarantees.

Appointment service guarantee

We’ll credit your bill $50 if we don’t keep an appointment to install new service, reconnect existing service or inspect natural gas equipment.

Certain maintenance work, including exchanges related to the Meter Upgrade project, are not eligible. Please see links below for qualifications and exclusions.

24 hour power outage restoration guarantee

You may be eligible for a $50 credit if your power is out for longer than 24 hours, barring a major storm or other event. Conditions apply and you must either report your outage to PSE or request the credit within seven (7) calendar days following restoration.

Guarantee effective as of Jan. 1, 2017

  • The consecutive 24-hour period begins when PSE is first notified of the outage. In the event PSE cannot safely access its facilities, the consecutive 24-hour period begins when safe access is made available for the company’s personnel and standard equipment
  • The guarantee is not applicable in the following circumstances:
    • The outage is associated with a major storm or event, which includes subsequent days;
    • Restoration is prevented by an action or default by someone outside PSE’s control (other than a company employee or agent);
    • PSE does not have safe access to its facilities in order to perform the needed repair;
    • PSE verifies that there was no outage as reported by the customer;
    • The customer’s equipment has caused the outage; or
    • The customer’s system has not received the proper electrical inspections and certifications.

  • All qualifications and conditions

120 hour power outage restoration guarantee

You may be eligible for a $50 credit if your power is out for 120 consecutive hours or longer. Qualifications apply and you must either report your outage to PSE or request the credit within seven (7) calendar days following restoration.

Your customer rights and responsibilities

Puget Sound Energy wants to make sure you know your rights and responsibilities regarding your electric and/or natural gas service.

Tracking our performance

Every year we set goals for improving our service. These performance report cards show how we’re doing in areas such as customer satisfaction, appointment scheduling, response time, field services and more. We also track the effectiveness of our energy efficiency programs.

2024 Service Quality report card

2023 Service Quality report card

2022 Service Quality report card

2021 Service Quality report card

2020 Service Quality report card