Introducing Flex Smart
Join this smart approach to meeting our region’s growing energy needs
This program is for residential customers who heat and/or cool with PSE electricity. Join before Dec. 31, 2023 and get $75 for enrolling a Nest or ecobee thermostat or $30 per device for enrolling Mysa or Sinopé thermostats. You’ll earn even more for continued participation!
If you already have a qualifying thermostat, enroll it today using the links below.
If you don’t have a qualifying thermostat, purchase one on PSE Marketplace and receive a $75 rebate instantly at checkout. Once installed, enroll it in Flex Smart for additional rewards.
What happens after I enroll?
Once you enroll, PSE will occasionally adjust your energy usage on especially hot or cold days, or “flex events,” when we use more energy to heat and cool our homes. This allows us to work together to prevent spikes in demand, ensuring everyone has access to energy when they need it most.
Participating in flex events is entirely voluntary. We’ll adjust your smart thermostat’s temperature set point remotely before and during events, but you can always opt out by manually adjusting your smart thermostat.
Why Flex Smart?
We’re using smart technology to help meet our region’s growing energy needs and prevent undue stress on our electrical system.
Flex Smart will also help us reach our goal of providing 100% carbon-free electricity by 2045. By participating, you’ll help us use more renewable energy sources in the future, like wind and solar, as we shift our usage to match their availability.
What is Flex Smart?
Flex Smart is a voluntary program that uses smart technology to smooth out the demand for energy when it’s at its highest.
Do I qualify for Flex Smart?
Flex Smart is available to all PSE residential customers who have an AMI meter, whose home heating or cooling is provided by PSE electricity, and who have qualifying equipment. Customers who heat their home with PSE natural gas and do not cool with PSE electricity do not qualify for Flex Smart.
What if my thermostat doesn’t qualify?
If you have a smart thermostat from Honeywell, Emerson or Amazon, we are working on adding your thermostat to the program and hope to launch by November 2023! We are also developing a program for customers who do not have qualifying equipment. Stay tuned for more information or email email@example.com to be put on a notification list.
How much money do I get for participating in Flex Smart?
Nest or ecobee participants get $50 for enrolling, plus $20 for each season (winter and summer) you stay enrolled. From now until December 31, 2023, get an additional $25 enrollment reward (for a total of $75)!
Mysa or Sinopé participants get $20 per device for enrolling, plus $10 for each winter season you stay enrolled. From now until December 31, 2023, get an additional $10 enrollment reward (for a total of $30 per device)!
What is a flex event and why does it occur?
Our experts can predict heightened demand for electricity due to weather, which we call a “flex event.”
What happens during a flex event?
We’ll adjust the temperature set point of your home heating or cooling system by a few degrees for a few hours during the flex event. We may also adjust your temperature set point ahead of an event. Data shows that most customers do not experience a change in comfort during a flex event, and you’ll be helping to create a more energy-efficient and resilient electrical system in your community.
Can I adjust my thermostat during flex events? What if I am not comfortable with the temperature adjustment?
Yes, you can always opt out before or during a flex event by manually adjusting your thermostat. You are always in control of the comfort of your home, and the Flex Smart program will never lock thermostats.
When could a flex event occur and how often?
Flex Smart flex events will only occur during the hours of 7 a.m. to 10 p.m. and will never take place on federal holidays or weekends. Winter events can occur from Nov. 1 to March 31 and starting in 2024, summer events can occur from May 1 to Sept. 30.
How do I know when a flex event is occurring?
You will see a notification on your smart thermostat and/or thermostat app prior to and when a flex event is occurring.
How will PSE adjust my thermostat during the flex event?
At start of the event, your thermostat set point will be adjusted by a few degrees for a few hours. We may also adjust the set point ahead of an event to pre-heat or pre-cool your home. For example, if your thermostat is set to 68°, we may increase the set point to 70° prior to the event before turning it to 65° during the event. However, your experience will differ slightly based on your thermostat:
- Google Nest: PSE may adjust your temperature set point by a few degrees 1-2 hours prior to the event and then adjust it by a few degrees when the event starts.
- ecobee: PSE may adjust your temperature set point by a few degrees 1-2 hours prior to the event and then adjust it by a few degrees when the event starts, but customers choose the range of temperature change using the eco+ settings in the ecobee app.
- Sinopé: PSE may adjust your temperature set point by a few degrees 1-2 hours prior to the event and then adjust it by a few degrees when the event starts, but customers choose the range of temperature adjustments using the Éco Sinopé settings in the Sinopé app.
- Mysa: PSE may increase your temperature set point by a few degrees 1-2 hours prior to the event and then lower it by a few degrees when the event starts.
How do I participate if I live in an apartment or condominium?
If you have a qualifying thermostat, you may enroll in the program as long as your thermostat account is associated with the thermostat(s) in your home. If not, you may qualify for PSE’s Flex Rewards program launching this fall. To learn more and be put on a notification list when this program becomes available, please reach out to firstname.lastname@example.org, and we will let you know when Flex Rewards is available.
How do I participate if I manage an apartment, condominium or other commercial building?
We will have a commercial program launching this fall. To learn more and be put on a notification list when this program becomes available, please reach out to email@example.com.
Does my existing thermostat qualify?
If you have a Nest, ecobee, Mysa or Sinopé thermostat, it likely qualifies! The full list is below, and you can enroll through the link for your thermostat manufacturer:
|Google Nest||Nest Learning Thermostat||$50 enrollment reward ($75 until Dec 31, 2023) + $20 for each season (winter and summer) you stay enrolled.|
|Nest Thermostat E|
|ecobee 3 Lite|
|Smart Thermostat Enhanced|
|Smart Thermostat Premium|
|Mysa||Mysa for Baseboards V1||$20 per-device enrollment reward ($30 until Dec 31, 2023) + $10 per-device for each winter you stay enrolled.|
|Mysa for Baseboards V2|
|Sinopé||Sinopé Connected Line Voltage Thermostats:
I got a $75 smart thermostat rebate from PSE — what happens if I fail to enroll Flex Smart?
You do not need to enroll in Flex Smart to receive our standard smart thermostat rebate! That is separate from the enrollment reward for participating in Flex Smart.
If my home has two thermostats, do I receive two enrollment rewards?
Yes. You will qualify for a reward for every thermostat successfully enrolled.
What if my enrollment for my existing thermostat is declined?
If inaccurate customer or account information is provided during the sign up process, it can result in a failed enrollment. If this happens, you may be notified by your manufacturer of what went wrong. If you need additional assistance signing up, you can always call our toll-free help line 9 a.m.- 5 p.m. Monday-Friday at 1-888-292-0502 or email firstname.lastname@example.org.
When and how will I receive my enrollment reward?
You will receive your enrollment reward in the form of an e-gift card fulfilled by Tango within 4-6 weeks. For Nest and ecobee thermostats, you will receive an additional reward for each season (winter and summer) you remain enrolled. For Mysa and Sinopé and thermostats, you will receive an additional reward for each winter you stay enrolled. Winter season goes from Nov. 1 to March 31 and summer season goes from May 1 to Sept. 30.
Can I continue participating in Flex Smart if I move to a new house?
Yes, as long as your new residence meets the program qualifications. To ensure you remain enrolled at your new address, please contact us at 1-888-292-0502.
I just moved into my new home. The previous owner was enrolled in Flex Smart and left their smart thermostat behind. Can I sign up for the program?
Absolutely! Simply call us at 1-888-292-0502, and we will assist you with your program enrollment.
Can I get assistance installing my new smart thermostat?
Yes! You can get assistance installing a smart thermostat through PSE’s contractor network, Recommended Energy Professionals. Get a referral today.
How does my smart thermostat communicate with PSE?
Your smart thermostat uses Wi-Fi to communicate with PSE, similar to the way it communicates with your phone when you alter the temperature remotely.
Is my data secure?
Google Nest is a trademark of Google LLC
Neviweb® is a registered trademark of Sinopé Technologies Inc
ecobee is a registered trademark of ecobee Inc. Ltd
MYSA is a trademark of Empowered Homes Inc