Flex Smart is a voluntary program that uses smart technology to smooth out the demand for energy when it’s at its highest.

Flex Smart is available to all PSE residential customers who have an AMI meter, whose home heating or cooling is provided by PSE electricity, and who have qualifying equipment. Customers who heat their home with PSE natural gas and do not cool with PSE electricity do not qualify for Flex Smart.

If you have a smart thermostat from Honeywell, Emerson or Amazon, we are working on adding your thermostat to the program and hope to launch by November 2023! We are also developing a program for customers who do not have qualifying equipment. Stay tuned for more information or email flex@pse.com to be put on a notification list.

Nest or ecobee participants get $50 for enrolling, plus $20 for each season (winter and summer) you stay enrolled. From now until December 31, 2023, get an additional $25 enrollment reward (for a total of $75)!

Mysa or Sinopé participants get $20 per device for enrolling, plus $10 for each winter season you stay enrolled. From now until December 31, 2023, get an additional $10 enrollment reward (for a total of $30 per device)!

Our experts can predict heightened demand for electricity due to weather, which we call a “flex event.”

We’ll adjust the temperature set point of your home heating or cooling system by a few degrees for a few hours during the flex event. We may also adjust your temperature set point ahead of an event. Data shows that most customers do not experience a change in comfort during a flex event, and you’ll be helping to create a more energy-efficient and resilient electrical system in your community.

Yes, you can always opt out before or during a flex event by manually adjusting your thermostat. You are always in control of the comfort of your home, and the Flex Smart program will never lock thermostats.

Flex Smart flex events will only occur during the hours of 7 a.m. to 10 p.m. and will never take place on federal holidays or weekends. Winter events can occur from Nov. 1 to March 31 and starting in 2024, summer events can occur from May 1 to Sept. 30.

You will see a notification on your smart thermostat and/or thermostat app prior to and when a flex event is occurring.

At start of the event, your thermostat set point will be adjusted by a few degrees for a few hours. We may also adjust the set point ahead of an event to pre-heat or pre-cool your home. For example, if your thermostat is set to 68°, we may increase the set point to 70° prior to the event before turning it to 65° during the event. However, your experience will differ slightly based on your thermostat:

• Google Nest: PSE may adjust your temperature set point by a few degrees 1-2 hours prior to the event and then adjust it by a few degrees when the event starts.
• ecobee: PSE may adjust your temperature set point by a few degrees 1-2 hours prior to the event and then adjust it by a few degrees when the event starts, but customers choose the range of temperature change using the eco+ settings in the ecobee app.
• Sinopé: PSE may adjust your temperature set point by a few degrees 1-2 hours prior to the event and then adjust it by a few degrees when the event starts, but customers choose the range of temperature adjustments using the Éco Sinopé settings in the Sinopé app.
• Mysa: PSE may increase your temperature set point by a few degrees 1-2 hours prior to the event and then lower it by a few degrees when the event starts.

If you have a qualifying thermostat, you may enroll in the program as long as your thermostat account is associated with the thermostat(s) in your home. If not, you may qualify for PSE’s Flex Rewards program launching this fall. To learn more and be put on a notification list when this program becomes available, please reach out to flex@pse.com, and we will let you know when Flex Rewards is available.

We will have a commercial program launching this fall. To learn more and be put on a notification list when this program becomes available, please reach out to flex@pse.com.

If you have a Nest, ecobee, Mysa or Sinopé thermostat, it likely qualifies! The full list is below, and you can enroll through the link for your thermostat manufacturer:

You do not need to enroll in Flex Smart to receive our standard smart thermostat rebate! That is separate from the enrollment reward for participating in Flex Smart.

Yes. You will qualify for a reward for every thermostat successfully enrolled.

If inaccurate customer or account information is provided during the sign up process, it can result in a failed enrollment. If this happens, you may be notified by your manufacturer of what went wrong. If you need additional assistance signing up, you can always call our toll-free help line 9 a.m.- 5 p.m. Monday-Friday at 1-888-292-0502 or email flex@pse.com.

You will receive your enrollment reward in the form of an e-gift card fulfilled by Tango within 4-6 weeks. For Nest and ecobee thermostats, you will receive an additional reward for each season (winter and summer) you remain enrolled. For Mysa and Sinopé and thermostats, you will receive an additional reward for each winter you stay enrolled. Winter season goes from Nov. 1 to March 31 and summer season goes from May 1 to Sept. 30.

Yes, as long as your new residence meets the program qualifications. To ensure you remain enrolled at your new address, please contact us at 1-888-292-0502.

Absolutely! Simply call us at 1-888-292-0502, and we will assist you with your program enrollment.

Yes! You can get assistance installing a smart thermostat through PSE’s contractor network, Recommended Energy Professionals. Get a referral today.

Your smart thermostat uses Wi-Fi to communicate with PSE, similar to the way it communicates with your phone when you alter the temperature remotely.

Yes. PSE takes its responsibility to maintain the confidentiality and security of customer information seriously. When signing up for Peak Energy Rewards through your smart thermostat’s manufacturer website, you are only providing basic information that allows Puget Sound Energy to connect your device information to your account information. This data is securely transmitted through encrypted connections to PSE. Learn more about PSE’s privacy policy.