Skip to main content

Friday, Sep. 25, 4:00 p.m.

We understand the stress and disruption that power outages can cause. Crews have been assessing damage and restoring power throughout the day, even as new outages continue to occur.

Today's storm had its greatest impact in Thurston County, where stronger-than-forecast winds and trees with full foliage caused widespread outages. As of this afternoon, approximately 50,000 customers are without power. Crews continue to assess damage, remove hazards and make repairs; efforts include working to restore a transmission outage that impacted three substations. New outages could occur as the weather system moves through our service area.

When will my power be restored? 

We know you need information to make plans. In a storm, it can take at least 24 hours after the weather has passed to provide initial estimated restoration times. Our first step is damage assessment: understanding the extent of damage and determining what repairs are needed. Teams are deployed as soon as conditions are safe, while crews also restore power where repairs can be made immediately.

Visit PSE’s Alerts and Advisories page for more information: pse.com/alerts. 

Download the PSE App to track and report outages or visit pse.com/outagemap.


alert 

Safety first:

  • Never touch or go within 35 feet of downed power lines because they might be energized.
  • Call PSE at 1-888-225-5773 or 911 to report problems.
  • If you’re using portable heaters, keep them away from furniture, draperies and other flammable materials.
  • Always use flashlights instead of candles.
  • Be aware of the dangers of carbon monoxide poisoning: Never install or use a generator indoors or in enclosed or partially enclosed areas, even those that are ventilated.

How can we help you?

Warning
In case of emergency call 1-888-225-5773

• Report downed power line or power outage
• Smell natural gas

• Disconnection notice
• Urgent concern or feedback

Get the info you're looking for right now

start, stop and transfer
Start, stop or move service
 
start, stop and transfer
Payments
 
start, stop and transfer
Restoring power
 
Ask your question
envelope

Use our online form to send us an email about non-emergency questions related to your account and for other inquiries.

SEND EMAIL
phone
Reach us by phone

1-888-225-5773
Hours: Mon-Fri 7:30 a.m. - 6:30 p.m.
Outside hours: 24-hour emergency and outage service only

1-800-962-9498
TTY (for speech and hearing impaired)

1-866-831-5161
TRS (Telecommunications Relay Service)

  • Contact information
  • Secure messaging
  • Our locations

Construction Services
1-888-321-7779
Hours: Mon-Fri 7 a.m. - 5 p.m.
General questions or inquiries

Careers
1-425-462-3017

Follow us on social media

We use secure messaging when sending emails that include sensitive information about your account. If PSE sends a secure message, you will receive an email with a link to access the message. You can also access secure messaging from the link below. Please note you must sign in to your PSE account.

Find pay stations and more:

Bill payment address:

Puget Sound Energy
BOT-01H
P.O. Box 91269
Bellevue, WA 98009-9269