Skip to main content

October Windstorm

We understand the stress and disruption that power outages can cause, and we appreciate your patience as we work to restore power as quickly and safely as possible.

Crews have made excellent progress, and we expect all remaining customers to have power restored today. Crews will continue to work around the clock until power is restored to all customers.

We are also watching the weather forecast and the potential for winds this afternoon and tonight in western Whatcom County and the Cascade Foothills. High winds could increase the number of outages or might delay current restoration efforts if conditions are not safe for our crews to continue to work for a period of time.


Read more
alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Customer service guarantees

We stand behind our service to you

We’re continually tracking how we’re doing and using your feedback to improve. And we’ll credit your bill if we fail to meet our service guarantees.

Appointment service guarantee

We’ll credit your bill $50 if we don’t keep an appointment to install new service, reconnect existing service or inspect natural gas equipment.

Certain maintenance work, including exchanges related to the Meter Upgrade project, are not eligible. Please see links below for qualifications and exclusions.

24 hour power outage restoration guarantee

You may be eligible for a $50 credit if your power is out for longer than 24 hours, barring a major storm or other event. Conditions apply and you must either report your outage to PSE or request the credit within seven (7) calendar days following restoration.

Guarantee effective as of Jan. 1, 2017

  • The consecutive 24-hour period begins when PSE is first notified of the outage. In the event PSE cannot safely access its facilities, the consecutive 24-hour period begins when safe access is made available for the company’s personnel and standard equipment
  • The guarantee is not applicable in the following circumstances:
    • The outage is associated with a major storm or event, which includes subsequent days;
    • Restoration is prevented by an action or default by someone outside PSE’s control (other than a company employee or agent);
    • PSE does not have safe access to its facilities in order to perform the needed repair;
    • PSE verifies that there was no outage as reported by the customer;
    • The customer’s equipment has caused the outage; or
    • The customer’s system has not received the proper electrical inspections and certifications.

  • All qualifications and conditions

120 hour power outage restoration guarantee

You may be eligible for a $50 credit if your power is out for 120 consecutive hours or longer. Qualifications apply and you must either report your outage to PSE or request the credit within seven (7) calendar days following restoration.

Your customer rights and responsibilities

Puget Sound Energy wants to make sure you know your rights and responsibilities regarding your electric and/or natural gas service.

Tracking our performance

Every year we set goals for improving our service. These performance report cards show how we’re doing in areas such as customer satisfaction, appointment scheduling, response time, field services and more. We also track the effectiveness of our energy efficiency programs.

2024 Service Quality report card

2023 Service Quality report card

2022 Service Quality report card

2021 Service Quality report card

2020 Service Quality report card