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Severe flooding in our service area continues to create challenges for power restoration. Flooded roads, landslides, and unstable ground conditions are limiting safe access to damaged equipment for our repair crews. Our natural gas infrastructure may also be affected.

We have temporarily removed Estimated Time of Restoration information from our outage map for affected areas until we can safely assess damage and begin repairs. When our crews gain access and can start assessing damage, they will provide information to be reflected on the outage map as to when to expect restored service. As weather allows, we are using drones and helicopters to patrol unreachable areas by air.

While weather conditions are currently calm, another round of rain and wind is expected on Monday, which may impact our crews' ability to continue restoration work safely as well as result in more outages. We are closely monitoring the situation and will adjust our response as needed. We will have crews ready to respond as any new outages occur.

We appreciate your patience during this time. The safety of our crews and customers is our top priority, and we are committed to restoring power as quickly and safely as possible. We will continue providing updates as our restoration efforts progress.

Visit PSE’s Alerts and Advisories page for information on our response efforts: pse.com/alerts.


alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Enhanced Powerline Settings (EPS)

Wildfire safe operations

PSE uses forecasting and modeling tools to evaluate conditions, and we may operate our electric system more conservatively during hazardous weather conditions to prevent wildfires. This includes turning on Enhanced Powerline Settings (EPS) or using a Public Safety Power Shutoff (PSPS)  to keep our customers and communities safe. These measures can result in power outages, and we want you to be prepared. 

What is EPS?

During high-risk conditions, PSE uses Enhanced Powerline Settings (EPS) on targeted lines to turn power off faster when there is a potential hazard, such as a tree branch touching a line. This helps prevent sparks, but you may experience power outages when these settings are in place. This is an unplanned outage and is not a PSPS. Check our Outage Map  for more information or to report an outage.

  • What to expect

    • PSE will consider turning on Enhanced Power Line Settings (EPS) on targeted power lines during high-risk wildfire conditions, including strong winds, very dry vegetation, and low humidity. These conditions tend to be more prevalent in the summer and early fall in areas of high wildfire risk.
    • Turning on EPS helps keep you safe, but this also means that customers in these areas may experience more frequent unplanned power outages while EPS is in effect. We know that power outages can be inconvenient, and we want you to be prepared.
    • PSE will work to safely restore power as quickly as possible, but there can be challenges if there is limited access or visibility, extensive damage to the system, or active fires nearby. Patrolling the line and restoration could take several hours or longer depending on the damage. Check the outage map for updated information about power outages and estimated restoration times.
  • How to get updates

    Like any unplanned outage, PSE will also communicate with customers impacted by EPS outages.

    • You can visit our outage map for estimated restoration times (ETRs).
    • PSE account holders will receive automated call, text, or email alerts, based on your preferences, until power is restored.
    • To receive updates, make sure your PSE account contact information is up to date by visiting pse.com or calling Customer Care at 1-888- 225-5773.
  • How to prepare for EPS

    Learn what steps to take before, during, and after an outage by visiting pse.com/outageresources  Create and practice an emergency plan and build an emergency kit.

    • Make sure your PSE account contact information is up to date at pse.com or by calling 1-888-225-5773.
    • Download the MyPSE app to track and report power outages in your neighborhood and check on estimated restoration times.
    • Remember, if you come across a downed utility wire of any kind, always assume it’s energized and stay as far away as you can. Call 911 or call PSE at 1-888-225-5773 to report the downed line.

Frequently asked questions

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Enhanced power line settings (EPS)
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