Our region’s demand for energy is growing, which can sometimes put stress on the electrical grid. To address this, we use a strategy known as demand response. This approach helps support the grid during Flex events, which occur when reducing electricity demand would benefit the grid. During these times, there are several ways that PSE's business customers can participate in reducing energy usage —and earn rewards for doing so.

How it works

PSE may call Flex events when grid conditions indicate that reducing electricity demand would help support the grid. By taking actions to reduce your energy consumption during these events, such as temporarily adjusting schedules for power-intensive equipment, your business can help support reliable electric service and reduce strain on energy resources. Collectively, these efforts can reduce reliance on less-efficient, temporary generation and support the transition to cleaner, more sustainable energy resources. 

You’ll receive notifications about Flex events via email, text or phone call and you’ll earn rewards (delivered as gift cards, checks or ACH payments) for taking steps to lower your energy use during specific hours on certain days. By working together, we can reduce spikes in demand and ensure stable and reliable energy for our community.

Choose a Flex option that works for you!

Flex Business

Are you a small or medium-sized commercial customer? During Flex events, PSE will send you notifications to reduce your energy usage. You'll earn rewards based on how much electricity you save.

• Enrollment: $50 one-time payment + $100 limited-time enrollment reward
• Participation: $1 per kWh saved during Flex events
• Additional: Up to $35 per kW per season (winter and summer), paid twice per year

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Flex Smart

Own a Wi-Fi enabled smart thermostat? During Flex events, PSE will automatically adjust its temperature set point by a few degrees with no action needed on your part!

• Enrollment: Up to $50 per device
• Participation: Up to $40 per device each year you stay enrolled
• Additional: $35 per kW seasonal performance (paid twice per year)

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Flex C&I

Are you a large commercial or industrial customer? We’ll review your historical energy use data and help develop a custom energy reduction plan that includes actions like adjusting HVAC set points, modifying manufacturing schedules, cycling equipment, and more.

• Enrollment: None
• Participation: Up to $65 per kW per season (winter and summer)
• Additional: Custom incentives based on your reduction plan

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