PSE | Construction Process Steps, FAQs

Updates on Covid-19 Apr 01, 12:30 PM

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As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

With Governor Inslee’s Safe Start Washington county-by-county phased re-opening approach, PSE is gradually returning maintenance and construction crews back into the field and offices. PSE’s highest priority is the health and safety of our employees and communities. As such, we continue to adhere to current CDC guidance regarding COVID-19 while working in our community.

We are requiring our employees to maintain physical distancing while working in the field and offices. We encourage our customers to do the same when engaging with our employees.

Residential Customers

We will not be disconnecting customers for non-payment during this time.
We will work with our customers on options such as payment plans and choosing a new bill due date.
We have an energy assistance portal to facilitate access to funds available to income qualified customers.

Small Business Customers

We will not be disconnecting customers for non-payment during this time.
We will work with our customers on options such as payment plans and choosing a new bill due date.

Open letters to our community partners on our response to COVID-19

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As a provider of an essential service, we are working to ensure we are here for our employees, customers and communities as the coronavirus (COVID-19) impacts the region. We continue to evaluate and adjust our services in the field as our industry adapts to a new “normal.”

READ THE LETTERS

Due to the impacts of COVID-19 and compounding factors, our normal construction timelines are being delayed. These range from additional time needed to acquire design/construction package elements to planning for construction site needs. We greatly appreciate your patience and remain committed to working with you to minimize project delays during this unprecedented time.

How to Get Started

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Application forms

Project application forms: Single family, residential plat development, multifamily, non-residential.

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Guides and handbooks

Reference guides for current standards, builder responsibilities and utility installation requirements.

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FAQs

Tips and frequently asked questions about the utility installation process, permits, inspections and more.

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Unsure if gas or electric service is available in your area or just have a general question?

Use our inquiry form and we will respond within one business day.

Contact Construction Services

1-888-321-7779 (7 a.m. to 5 p.m., Monday – Friday)