New technology to improve system delivery
We are updating our electric and natural gas metering equipment across our entire service area. This is a six-year project, scheduled to complete in 2023. The project will involve swapping out almost 2 million meters – 1.1 million electric meters and 800,000 gas modules – along with the supporting infrastructure across all 10 counties we serve.
Why are we upgrading our meters?
Our automated meter reading (AMR) system is approaching the end of its projected lifespan. We were one of the first adopters of digital AMR technology in the country in the late 1990s, making us an industry leader in metering technology during that time. Today, AMR hardware and software are becoming increasingly obsolete, making them difficult to support and maintain.
AMI (advanced metering infrastructure) is the current standard for metering technology and is a crucial step for us. It uses two-way communication and on-board memory (AMR has one-way communication and no memory) to send meter data through a secured wireless network.
Please see our FAQs page or contact us.
If you received a letter or phone call from us and need to schedule your meter upgrade for a specific day, please call 1-877-773-1770 for electric meters and 1-855-895-4714 for natural gas modules.