PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Meter Upgrade Project

New technology to improve system delivery

We are updating our electric and natural gas metering equipment across our entire service area. This is a six-year project, scheduled to complete in 2023. The project will involve swapping out almost 2 million meters – 1.1 million electric meters and 800,000 gas modules – along with the supporting infrastructure across all 10 counties we serve.

Why are we upgrading our meters?

Our automated meter reading (AMR) system is approaching the end of its projected lifespan. We were one of the first adopters of digital AMR technology in the country in the late 1990s, making us an industry leader in metering technology during that time. Today, AMR hardware and software are becoming increasingly obsolete, making them difficult to support and maintain.

AMI (advanced metering infrastructure) is the current standard for metering technology and is a crucial step for us. It uses two-way communication and on-board memory (AMR has one-way communication and no memory) to send meter data through a secured wireless network.

Meter Upgrade Project Installers

Project map and Schedule

Non-Communicating Meter Service


Please see our FAQs page or contact us.

If you received a letter or phone call from us and need to schedule your meter upgrade for a specific day, please call 1-877-773-1770 for electric meters and 1-833-370-3464 for natural gas modules.