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Atmospheric river event

We know how challenging and stressful it can be to lose power, especially when you are already dealing with the impacts of severe weather. We want you to know that we are doing everything we can to restore your service safely and quickly. The additional rainfall from this second major storm worsened the already saturated and unstable soil conditions in our region. Damage has been scattered throughout our service area with Kitsap, North King and Skagit counties being hit the hardest.

Our response teams and additional crews from outside our region are working around the clock as long as it is safe to do so. Above all, safety comes first — please take extra precautions and stay safe out there!

When is my power coming back on? 

We know that you need to make plans. To provide accurate restoration times, we need to assess the extent of the damage and what repairs need to be made. We start damage assessment as soon as it's safe for our teams to be in the field. We will set estimated restoration times once we have an initial assessment of damage.

Visit PSE’s Alerts and Advisories page for information on our response efforts: pse.com/alerts.


   
alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Enroll your ecobee smart thermostat in Flex Smart

Earn a $50 gift card for each device you enroll, and a $20 gift card for each season you remain enrolled.* Please note that your device must have Wi-Fi enabled to be eligible. Just follow the steps below to get started.

Step 1: Set up eco+

Open your ecobee mobile app. If you haven’t already, set up eco+ for your home. If you have eco+, select it from the main menu.

A screenshot of the ecobee mobile app menu


Step 2: Select PSE as your utility provider

In the eco+ menu, enable the Community Energy Savings feature and select Puget Sound Energy.

A screenshot of the ecobee mobile app menu


Step 3: Enroll

A message about Flex Smart will appear on the screen, including the incentive and the program terms and conditions. Select “Ok” to enroll in the program.

A screenshot of the ecobee mobile app menu


Questions about Flex Smart? Visit here to learn more.

*Additional incentives are available for Small and Medium Business customers.