PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Commercial customers can join the program with a minimum purchase of two blocks at $8 a month. Two blocks cover approximately 18 percent of the carbon dioxide emissions of the average commercial customer. Because natural gas usage varies greatly between individual customers, PSE can work directly with you to determine your annual natural gas usage, and the best participation option for your business.

Gas use widely varies from business to business. For your custom proposal, please e-mail

PSE does not make a profit on the Carbon Balance program.

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Have questions or need help with the Carbon Balance program? We're here to help!

Featured program resource

Purchasing carbon offsets sourced from certified* environmentally responsible energy projects in the Northwest allows Carbon Balance to support local programs such as: 

Cedar Grove Organic Waste Composting, Maple Valley, WA

At Cedar Grove’s composting facility, yard and food waste, which in the past would have ended up dumped in landfill, is now being harnessed for its potential as a nutrient-rich garden topping. Additionally, the composting process reduces the creation of methane – a gas that otherwise would escape into the atmosphere. Through the Carbon Balance program, carbon offsets are earned through the reduction of this greenhouse gas during the anaerobic digestion process.

*The Cedar Grove Waste Composting offsets are certified through the Climate Action Reserve.