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Severe flooding in our service area continues to create challenges for power restoration. Flooded roads, landslides, and unstable ground conditions are limiting safe access to damaged equipment for our repair crews. Our natural gas infrastructure may also be affected.

We have temporarily removed Estimated Time of Restoration information from our outage map for affected areas until we can safely assess damage and begin repairs. When our crews gain access and can start assessing damage, they will provide information to be reflected on the outage map as to when to expect restored service. As weather allows, we are using drones and helicopters to patrol unreachable areas by air.

While weather conditions are currently calm, another round of rain and wind is expected on Monday, which may impact our crews' ability to continue restoration work safely as well as result in more outages. We are closely monitoring the situation and will adjust our response as needed. We will have crews ready to respond as any new outages occur.

We appreciate your patience during this time. The safety of our crews and customers is our top priority, and we are committed to restoring power as quickly and safely as possible. We will continue providing updates as our restoration efforts progress.

Visit PSE’s Alerts and Advisories page for information on our response efforts: pse.com/alerts.


alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Earthquake safety

An earthquake can occur any time without warning. Here are some of the many ways you can minimize the risks to you, your family and home when an earthquake hits.

  • Prepare an emergency kit with at least a three-day supply of non-perishable food, water and other basic items.
  • Consider taking these steps to reduce earthquake hazards in your household.
  • Make sure your natural gas water heater is securely strapped to a wall stud.
  • Be familiar with the location and operation of the shut-off valve on your gas appliances. If your appliances do not have a shut-off valve, have one installed.
  • Know how to shut off your gas service in an emergency.
  • Use flexible pipe connections to connect all gas appliances to the house line that goes to your meter.
  • Stay away from downed power lines. Call us at 1-888-225-5773 if you see one.
  • If you smell natural gas, see a broken gas line or hear gas escaping, leave the area immediately and call 911. Then call PSE at 1-888-225-5773.

Do not turn off your gas service if you do not smell, see, hear or suspect that gas is escaping. Doing so will deprive you of energy you may need to cope with the emergency. In a post-disaster environment, there may be significant delay in PSE getting to your home to turn the gas back on.

If you do turn off your natural gas service, do not attempt to turn it back on yourself. Call us at 1-888-225-5773 to get it turned back on.

Customers who prefer that their gas shuts off automatically in an earthquake can purchase a seismic shut-off valve. These valves are positioned on the customer’s side of the gas meter to automatically stop the flow of gas into a structure. The valves are sensitive to shaking, and if not installed properly, may inadvertently shut off gas due to vibration sources other than a strong earthquake. Whenever gas is shut off, appliances and piping should be inspected before service is restored. PSE does not install these valves, nor do we provide maintenance service. We will, however, inspect appliances and piping and reset the valve after a shut-off.

 

Earthquake