Budget payment plan
Want more predictable energy bills? Our Budget Payment Plan evens out energy costs throughout the year.*
- Monthly payment based on average annual energy usage.
- Less fluctuation in your monthly bill.
- Avoids unplanned high bills during winter heating months.
- Regular account reviews to reduce chances of a large amount due at the end of the Budget Payment Plan year in June.
To see if you are eligible, please sign in to your account.
If you have a current bill, it will still be due on the regular due date. Bi-monthly customers will still be billed every other month. Payments must be received by 5 p.m. PST on the date due. If you wish to be removed from the Budget Payment Plan, click the "Remove from Plan" button above. If you un-enroll from the budget payment plan, that change will not be reflected until the next invoice is generated.
Customers who enroll in the Budget Payment Plan are not eligible to receive Bill Notifications. If you are enrolled in Bill Notifications, you will be un-enrolled when you set up your Budget Payment Plan.
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Budget Payment Plan
How does the Budget Payment Plan work?
To start, we estimate the total annual cost of energy usage at your location, divide that cost by 12 months, and bill for the average monthly cost. If you have lived at the location for less than 1 year, the monthly average payment will reflect usage by previous occupants. If the location is new construction, the monthly average payment will be based on usage at similar locations.
As the year progresses, we review your actual energy usage and monthly payment amount in March, June, and November. If your actual energy usage is higher or lower than the estimate, then your monthly Budget Payment Plan payment amount may increase, decrease, or remain the same at those times.
Finally, in June we determine if you over- or under-paid for energy used for an entire year (from June to June). If you over-paid, then you will receive a refund or credit. If you under-paid, you will be billed for the outstanding balance.
What are the eligibility criteria for Budget Payment Plan?
We recommend living at the premise for at least 1 year before enrolling in the Budget Payment Plan. This ensures the usage is based on your own consumption. However, this is not required. If you have lived at the premise for less than 1 year and choose to enroll, the Budget Payment Plan payment amount is based on the previous 12 months of usage for the premise.
If you enroll in the Budget Payment Plan and have both gas and electric service – the plan payment will include both. It is not possible to have only one (electric or gas) on the Budget Payment Plan.
If the premise is on Bi-Monthly billing, the Budget Payment Plan payment will be due every two months.
You will be removed from the Budget Payment Plan if no payments are received for 2 consecutive billing periods.
Can I sign-up for the Budget Payment Plan at any time?
Yes. If you have lived at the location for less than 1 year, the monthly average payment will reflect usage by previous occupants. If the location is new construction, the monthly average payment will be based on usage at similar locations.
What happens if I want to cancel?
You can cancel the Budget Billing Plan at any time. Payment for any outstanding balance on the account is due at the time of cancellation. You cannot re-start the Budget Billing Plan for 6 months after cancellation.
Can I make my payment late?
To remain on the Budget Payment Plan, payments must be made on-time. If you are removed from the plan due to failure to pay, then the entire balance will be due at that time.
Will I pay less on the Budget Payment Plan?
No, the Budget Payment Plan does not reduce your energy costs. The Budget Payment Plan payment is based on average energy usage for 1 year, so it smooths-out your payments – avoiding the unplanned high bills that come with events such as hot or cold weather.