PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Emergency responders training

Instructor-led training at a PSE location

PSE sponsors instructor-led training for firefighters, police, emergency medical technicians, 911 call centers, public works departments and emergency management agencies in how to respond to gas and electric emergencies. The training is held in Seattle and Tacoma on the dates posted below.

Download printable bulletin board posting.

Where and When


PSE Operating Base — Georgetown
6500 Ursula Place S.
Seattle, WA 98108

8:30 a.m. - 1 p.m. on:

  • Tuesday, March 24
  • Thursday, July 9

PSE Tacoma Office
3130 S. 38th St.
Tacoma, WA 98409

8:30 a.m. - 1 p.m. on:

  • Friday, June 12

Training at your location

PSE is happy to offer a natural gas safety refresher on best practices when responding to a natural gas incident led by a representative from PSE. This training is available at your location and date and time of your choosing. Contact Denise Steendahl at (425) 456-2489 or by email at to schedule.


  • Protecting yourself, your personnel and the public
  • A live demonstration of the characteristics of natural gas and high-voltage electricity
  • Managing a variety of emergency situations involving PSE facilities
  • Coordinating emergency response with PSE


For registration information, please contact your department training officer.

Online PSE training

This resource is for first responders.


Sign up online at


  • Protecting yourself, your personnel and the public
  • Comprehensive review of equipment, operations and response procedures for both natural gas and electricity
  • Additional information, resources, table-top exercises based on actual events