PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Start, stop or move service

Please select one of the options below.
Start service Start-Services-active
Start service

I'm new to the area or adding another property to my existing PSE account.

Stop service Stop Service
Stop service

I want to discontinue service at my address.

Move service Move Service
Move service

I'm a PSE customer moving to a new location within the service area.

Manage my requests
If you've already submitted a start service request, you can change or cancel it here without signing into your PSE online account.
Manage my rental units
If you’re a landlord with a property management agreement, you can start or resume service for yourself or a tenant by signing into your PSE online account.