PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 

Claims

What happens if damage occurs?


If you have experienced damage to your property

We want to resolve your claim quickly and fairly. To do this, PSE will investigate how the incident occurred, determine whether or not PSE is responsible, and if so, calculate compensation for your loss. To learn more, we have answered some frequently asked questions about our process and provided a claims inquiry form.

 

What happens when PSE property is damaged?

PSE will investigate how the incident occurred, determine who is responsible, calculate and bill amounts needed to repair PSE energy delivery system or other property. To learn more, we have answered some frequently asked questions about our process. Read FAQ's

 

Contact Information

Email claims@pse.com or call the Claims Department at 425-457-5700.