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Severe flooding in our service area continues to create challenges for power restoration. Flooded roads, landslides, and unstable ground conditions are limiting safe access to damaged equipment for our repair crews. Our natural gas infrastructure may also be affected.

We have temporarily removed Estimated Time of Restoration information from our outage map for affected areas until we can safely assess damage and begin repairs. When our crews gain access and can start assessing damage, they will provide information to be reflected on the outage map as to when to expect restored service. As weather allows, we are using drones and helicopters to patrol unreachable areas by air.

While weather conditions are currently calm, another round of rain and wind is expected on Monday, which may impact our crews' ability to continue restoration work safely as well as result in more outages. We are closely monitoring the situation and will adjust our response as needed. We will have crews ready to respond as any new outages occur.

We appreciate your patience during this time. The safety of our crews and customers is our top priority, and we are committed to restoring power as quickly and safely as possible. We will continue providing updates as our restoration efforts progress.

Visit PSE’s Alerts and Advisories page for information on our response efforts: pse.com/alerts.


alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Life support & medical emergencies

PSE works hard to provide reliable service to all customers and we understand that is especially important for customers that have Life Support equipment or Medical Emergencies at home.

When a customer account is approved for Life Support status, a seal is placed on the electric meter to ensure that field personnel know that critical medical equipment is in use at the residence. Customers with Life Support status on their account also receive advanced notice for scheduled outages, including Public Safety Power Shutoffs, when possible, and 48 hours' notice before disconnection of service due to failure to pay.


Life Support Status Eligibility

Eligibility criteria for Life Support status include:

  • Active PSE electric service at the location.
  • Individual requiring life support equipment lives at the service location.
  • Life support equipment at service location is dependent on electric service.
  • Complete Life Support Request form with input from medical provider returned to PSE for approval.
  • Customer completes annual Life Support status review form and returns to PSE for approval.

Examples of in-home Life Support equipment include:

  • Dialysis equipment
  • Ventilators
  • Infant apnea monitors
  • Feeding or infusion pumps
  • Suction machines
  • Oxygen concentrators
  • Ventricular assist devices

Consumer Health Data Privacy Policy

Please visit the Private Consumer Information Policy page to review the Consumer Health Data Privacy Policy (“Health Policy”) that governs the collection, processing, use, and sharing of Consumer Health Data.


Apply for Life Support Status

To apply for Life Support status:

  1. Complete the Life Support Request form with input from medical provider returned to PSE for approval.
  2. Contact PSE at 1-888-225-5773 to request Life Support status.

Completing the actions above for Life Support status is not a guarantee of service and does not give priority in restoration efforts. PSE strongly suggests that customers have an appropriate emergency plan in place for Life Support.


IMPORTANT: Customers with Medical Life Support status noted in their PSE account will receive earlier notification of Public Safety Power Shutoffs (PSPS), when possible, via phone call in addition to regular customer alerts. Learn more about PSPS and how you can prepare.


Medical Emergencies

If you or a member of your household has a serious medical condition and you receive a disconnection notice or your service has been disconnected, contact us immediately at 1-888-225-5773.

PSE can postpone disconnection or reinstate customer utility service after we have been informed that there is a medical emergency situation in the home.

Once you notify PSE about the medical emergency, you must provide the following within five business days:

  • A medical emergency certificate from a medical professional who provides your health care.
  • Payment for a minimum of 10 percent of the past-due balance.
  • Agreement to pay the remaining balance within 120 days along with subsequent bills when due.