PSE | Payment option updates

Atmospheric River Event Updated Dec 12, 12:00 PM

Severe flooding in our service area continues to create challenges for power restoration. Flooded roads, landslides, and unstable ground conditions are limiting safe access to damaged equipment for our repair crews. Our natural gas infrastructure may also be affected.

We have temporarily removed Estimated Time of Restoration information from our outage map for affected areas until we can safely assess damage and begin repairs. When our crews gain access and can start assessing damage, they will provide information to be reflected on the outage map as to when to expect restored service. As weather allows, we are using drones and helicopters to patrol unreachable areas by air.

While weather conditions are currently calm, another round of rain and wind is expected on Monday, which may impact our crews' ability to continue restoration work safely as well as result in more outages. We are closely monitoring the situation and will adjust our response as needed. We will have crews ready to respond as any new outages occur.

We appreciate your patience during this time. The safety of our crews and customers is our top priority, and we are committed to restoring power as quickly and safely as possible. We will continue providing updates as our restoration efforts progress.

Visit PSE’s Alerts and Advisories page for information on our response efforts: pse.com/alerts.

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Online outage reporting: pse.com/outage
Outage map: pse.com/outagemap
PSE mobile app: pse.com/app
For general outage information, see: pse.com/advisories
For outage preparedness tips, see: pse.com/storm

Bill payments, made simple & secure

Making payments online has been streamlined with new options to fit your preferences.

Expanded payment options

Wide selection of payment choices: eCheck, debit, credit, PayPal, or Venmo (coming soon for mobile app devices and myPSE app only).

Securely stored payment preferences

Now with My Wallet you can securely store your payment preferences, without needing to enter information each time you make a payment.

Easy AutoPay setup

Set up AutoPay using the payment information you've stored in My Wallet. Your total bill will be paid on the due date, so you'll never worry about missing a payment again.

If you have already setup AutoPay, then you're set. Your information is secure as it has been transferred to the new payment platform.

Payments on the myPSE app

My Wallet securely stores payment options for future use, making it easier than ever to make payments when you are on the go.
Expanded payment options include PayPal and Venmo (coming soon!).
Learn more about the myPSE app

Convenience of multi-pay

If you have more than one PSE account you can pay multiple accounts in one transaction.

New online options

Paying is now easier and so intuitive with the new online options.

- Theresa