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Enhanced Powerline Settings (EPS)

Wildfire safe operations

PSE uses forecasting and modeling tools to evaluate conditions, and we may operate our electric system more conservatively during hazardous weather conditions to prevent wildfires. This includes turning on Enhanced Powerline Settings (EPS) or using a Public Safety Power Shutoff (PSPS)  to keep our customers and communities safe. These measures can result in power outages, and we want you to be prepared. 

What is EPS?

During high-risk conditions, PSE uses Enhanced Powerline Settings (EPS) on targeted lines to turn power off faster when there is a potential hazard, such as a tree branch touching a line. This helps prevent sparks, but you may experience power outages when these settings are in place. This is an unplanned outage and is not a PSPS. Check our Outage Map  for more information or to report an outage.

  • What to expect

    • PSE will consider turning on Enhanced Power Line Settings (EPS) on targeted power lines during high-risk wildfire conditions, including strong winds, very dry vegetation, and low humidity. These conditions tend to be more prevalent in the summer and early fall in areas of high wildfire risk.
    • Turning on EPS helps keep you safe, but this also means that customers in these areas may experience more frequent unplanned power outages while EPS is in effect. We know that power outages can be inconvenient, and we want you to be prepared.
    • PSE will work to safely restore power as quickly as possible, but there can be challenges if there is limited access or visibility, extensive damage to the system, or active fires nearby. Patrolling the line and restoration could take several hours or longer depending on the damage. Check the outage map for updated information about power outages and estimated restoration times.
  • How to get updates

    Like any unplanned outage, PSE will also communicate with customers impacted by EPS outages.

    • You can visit our outage map for estimated restoration times (ETRs).
    • PSE account holders will receive automated call, text, or email alerts, based on your preferences, until power is restored.
    • To receive updates, make sure your PSE account contact information is up to date by visiting pse.com or calling Customer Care at 1-888- 225-5773.
  • How to prepare for EPS

    Learn what steps to take before, during, and after an outage by visiting pse.com/outageresources  Create and practice an emergency plan and build an emergency kit.

    • Make sure your PSE account contact information is up to date at pse.com or by calling 1-888-225-5773.
    • Download the MyPSE app to track and report power outages in your neighborhood and check on estimated restoration times.
    • Remember, if you come across a downed utility wire of any kind, always assume it’s energized and stay as far away as you can. Call 911 or call PSE at 1-888-225-5773 to report the downed line.

Frequently asked questions

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Enhanced power line settings (EPS)
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