PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 

How power gets restored

how power gets restored

Puget Sound Energy crews focus first on restoring power to high-voltage transmission lines that provide power to substations serving large numbers of customers in a broad geographic area.

how power gets restored 2

Priority for power restoration also goes to essential services such as hospitals, water/waste water systems, energy and transportation.

how power gets restored 3

Once the high-voltage transmission system and substations are back online, PSE crews focus on repairing damage to distribution and service lines – the lines that directly serve homes and businesses. During an outage, one part of a neighborhood may have its lights on while another remains without power. Because our electric system works in sections or circuits, PSE crews re-route power around the damaged areas, thereby isolating the section that requires repairs.

How power gets restored truck

Assess, restore, repair

Depending upon the severity of a power outage, it may take PSE crews many hours to provide accurate power-restoration estimates. PSE’s first priority in restoring power is safety to the public and employees. Crews make certain that downed power lines do not create a safety hazard. Once the damage is assessed, PSE crews restore power as quickly as possible. Following restoration, crews will schedule any follow-up repairs needed to permanently repair the damaged electric system.


This video explains how we go about restoring power outages.


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