Planned power outages
Why are we turning off your power?
Planned power outages are sometimes necessary when we make improvements to the power system in your neighborhood. Most of the time, we can do this with no impact to you. Occasionally, we need to shut off your power so our crews can work safely. We know being without power is inconvenient. We are committed to keeping you and our employees safe. We'll turn the lights back on as soon as we can!
Planned power outages may be needed for:
- Reliability projects: Making improvements that will increase electric reliability and decrease power outages for you and your neighbors. Visit PSE's electric reliability and tree maintenance pages to learn more about PSE's electric reliability programs.
- System growth/upgrades: Building electric system capacity to support future growth in your area and increase efficiency. To learn about major projects in your area, visit PSE projects.
- New construction: Connecting new customers to the electric system.
- Maintenance: Replacing aging or damaged electrical equipment.
Notifying you ahead of time
To give you time to prepare for a planned power outage we will mail you a postcard or post a note on your door. We will try to provide as much advance notice as possible, and will always provide at least 24 hours notice in advance of a planned power outage.
Your phone number
If the date and time of your planned outage changes we will call the phone number on your account. To help us better contact you, please ensure your account information is up to date in your PSE online account.
What to expect
How long will your power be out?
The planned power outage notification that you received in the mail or at your door indicates the approximate duration of the power outage and what hours the planned power outage is anticipated to occur between.
Questions or comments?
The project manager for your planned power outage can provide the most up to date information regarding the power outage. Contact information can be found on the planned power outage notification you received.
- If you rely on medical equipment dependent on electricity, have a plan to maintain use of your equipment during the outage.
- Charge your cell phones. Cordless phones will not work during the power outage.
- Unplug computers, televisions and sensitive electronics.
- Notify your home security company.
- Know how to manually operate garage doors and electric gates.
- Minimize opening refrigerator and freezer doors during the outage.
- If you have a generator, make sure it has been installed properly. Refer to the manufacturer's instructions for safe generator use. Click here to learn more about generator safety.
- Check to make sure all heat-producing appliances (stoves, toaster ovens, irons, and hair curlers) are turned off. This will minimize any fire hazard if the power is restored while you're away.
- If electricity is required to run your water or to refill your toilet for flushing, have a reserve of water on hand prior to the planned power outage.
- Never use a gas range, indoor cooker, charcoal or gas barbeque for heating.
Your project manager will let you know the scope and duration of the job as well as potential impacts to your business and/or property.
Once a date and time for the planned power outage is established the project manager will contact you with the details.
Please know that we may be coordinating with multiple customers. We will do our best to find a time that accommodates everyone. And we'll get your power back on as soon as we can!
- Notify employees and customers as needed.
- Notify your alarm and phone company, these systems can be affected.
- Unplug any sensitive electronic equipment such as computers and testing instruments.
- Think about work conflicts at your building such as janitorial services and deliveries.
- Remember that electrical systems you rely on will be unavailable during the outage such as elevators, electronic access systems or refrigeration.
- If you have a backup generator or are considering renting a generator, ensure it is installed correctly and notify the project manager. Click here to learn more about generator safety.
- Now may be a good time to perform any scheduled maintenance needed to your own electrical equipment.
- Once the power has been restored for about 10 minutes, turn your equipment back on in stages so that you don't overload the circuit.
- Consider time required for startup of specialized equipment.