PSE | Bill and Weatherization Assistance

Bill payment and weatherization

Get Help with Your Energy Bills

We offer two programs for residential customers to help pay your electric or natural gas bills. Eligibility is based on your household income and the number of people that live in your home.

Step 1: Select a program

COVID-19 Pandemic Assistance Fund

The Crisis-Affected Customer Assistance Program (CACAP) was created for customers who's household income was significantly reduced after March 1, 2020. This $11 million fund provides a one-time bill credit equal to the cost of the energy your home used from March to August 2019 (up to $1,000). You can apply for CACAP until midnight on September 30th, 2020 – so don't delay. If you have already applied, please check your status and provide documentation, if needed. Applications received prior to September 30th will still be processed if all documentation is received and funds are still available. Learn more on our FAQ page.

PSE Home Energy Lifeline Program (HELP)

This provides qualified customers with bill-payment assistance beyond the Washington state LIHEAP program. HELP is for customers who are experiencing financial hardship due to circumstances not related to COVID-19.

Step 2: Gather documentation

Make sure to have a copy of your photo identification and proof of reduced income or unemployment to upload.

Step 3: Apply

If you have a PSE digital account, you can begin your application by clicking GET STARTED below. Log in and select "Request Assistance" from the menu to choose either the HELP or CACAP program.

GET STARTED

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Get Help with Upgrading Your Home and Lower Your Energy Bills

PSE's Weatherization Assistance Program helps protect your home and its interior from external elements including the cold climate. This income-based program provides free upgrades for single family homes, manufactured homes or eligible apartment buildings. Upgrades include insulation, roof repairs, duct sealing and much more.

To get started, contact your local agency, listed below.

LIHEAP program

The federal Low-Income Home Energy Assistance Program (LIHEAP) provides financial assistance to eligible low-income households to help pay their winter heating bills.

Income guidelines

You may qualify for PSE HELP and LIHEAP programs if your net monthly income does not exceed the limits listed in the table below:

Use these numbers as a guide only. For PSE HELP and LIHEAP contact your local agency to begin the application process or get help with questions.

Tip: If you do not qualify for HELP at this time, ask your agency about Weatherization.

Number of Persons in Household	PSE HELP Maximum Monthly Net Income Limit Valid 10/1/20—9/30/21**	Federal LIHEAP Qualifying Monthly Net Income Limit *Valid 10/1/20—9/30/21*	PSE Weatherization Assistance Qualifying Monthly Income Limit
1	$1,595	$1,595	$2,517
2	$2,155	$2,155	$3,291
3	$2,715	$2,715	$4,066
4	$3,275	$3,275	$4,840
5	$3,835	$3,835	$5,615
6	$4,395	$4,395	$6,389
7	$4,955	$4,955	$6,607
8	$5,515	$5,515	$7,353
9	$6,075	$6,075	$8,100
10	$6,635	$6,635	$8,847

*Monthly household income after taxes and other authorized deductions.
**After taxes and other authorized deductions. Other conditions apply. If your situation is different, please call.

If you do not qualify for HELP because your household income exceeds the maximum limit, please refer to our Efficiency Boost program to learn about other increased rebates for income-qualified customers.

Find my local agency

Find the agency in your County and contact them to qualify for HELP or Weatherization.

Agency name	Phone	Services
Island County
The Opportunity Council	360-679-6577 1-800-317-5427	HELP Weatherization
King County
Multi-Service Center (for South King)	253-517-2263	HELP
Hopelink (for North and East King) hopelink.org/energy	425-658-2592	HELP
The Byrd Barr Place (Seattle residents) byrdbarrplace.org	206-486-6828	HELP
Seattle Office of Housing (Seattle residents) seattle.gov/housing	206-684-0244	Weatherization
King County Housing Authority	206-214-1240	Weatherization
Kitsap County
Kitsap Community Resources	360-479-1507 360-473-2045	HELP Weatherization
Kittitas County
HopeSource	509-925-1448	HELP Weatherization
Lewis County
Community Action Council of Lewis, Mason and Thurston counties	360-736-1800 ext. 4100	HELP
	360-438-1100 ext. 2100	Weatherization
Pierce County
Pierce Co. Human Services	1-855-798-4328	HELP
	253-798-4400 ext. 3	Weatherization
Metropolitan Development Council (Tacoma residents)	253-572-5557 253-593-2336	HELP Weatherization
Skagit County
Community Action of Skagit County	360-428-1011	HELP
Housing Authority of Skagit County	360-757-6509	Weatherization
Snohomish County
Snohomish Human Services Department	425-388-3880 425-388-7205	HELP Weatherization
Thurston County
Community Action Council of Lewis, Mason and Thurston counties	360-438-1100 ext. 1144 1-800-878-5235	HELP
	360-438-1100 ext. 2100	Weatherization
Whatcom County
The Opportunity Council	360-255-2192 1-888-586-7293	HELP Weatherization

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Salvation Army Warm Home Fund

Help those in need with short-term bill payment assistance to PSE customers facing financial difficulties. Administered by The Salvation Army, the fund includes voluntary contributions from our customers, employees and investors. To donate to the Warm Home Fund, include a little extra in your next bill payment; just specify the amount on your online payment page or payment stub.

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