Bill payment and weatherization

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Get Help with Your Energy Bills

We offer two programs for residential customers to help pay your electric or natural gas bills. Eligibility is based on your household income and the number of people that live in your home.

Select a programStep 1: Select a program

COVID-19 Pandemic Assistance Fund (No longer accepting applicants)

If you have applied for this program, please check your status and provide documentation. Applications received prior to September 30th are still being processed if all documentation was received and funds are still available. Learn more on our FAQ page.

PSE Home Energy Lifeline Program (HELP)

This provides qualified customers with bill-payment assistance beyond the Washington state LIHEAP program. HELP is for customers who are experiencing financial hardship due to circumstances not related to COVID-19.

Gather documentationStep 2: Gather documentation

Make sure to have a copy of your photo identification and proof of reduced income or unemployment to upload.

ApplyStep 3: Apply

If you have a PSE digital account, you can begin your application by clicking GET STARTED below. Log in and select "Request Assistance" from the menu to choose either the HELP or CACAP program.

GET STARTED

By clicking the above button, you will leave PSE.com and be redirected to an external site if you are currently logged in. Please review the privacy policy of that site, as it may differ from our own.


Get Help with Upgrading Your Home and Lower Your Energy Bills

PSE's Weatherization Assistance Program helps protect your home and its interior from external elements including the cold climate. This income-based program provides free upgrades for single family homes, manufactured homes or eligible apartment buildings. Upgrades include insulation, roof repairs, duct sealing and much more.

To get started, contact your local agency, listed below.

LIHEAP program

The federal Low-Income Home Energy Assistance Program (LIHEAP) provides financial assistance to eligible low-income households to help pay their winter heating bills.

READ MORE
  • Income guidelines

    You may qualify for PSE HELP and LIHEAP programs if your net monthly income does not exceed the limits listed in the table below:

    Use these numbers as a guide only. For PSE HELP and LIHEAP contact your local agency to begin the application process or get help with questions.

    Alert

    Tip: If you do not qualify for HELP at this time, ask your agency about Weatherization.


    Number of Persons in Household

    PSE HELP
    Maximum Monthly Net Income Limit**
    Valid 10/1/20—9/30/21

    Federal LIHEAP
    Qualifying Monthly Net Income Limit
    Valid 10/1/20—9/30/21

    PSE Weatherization Assistance
    Qualifying Monthly Income Limit

    1

    $1,595

    $1,595

    $2,517

    2

    $2,155

    $2,155

    $3,291

    3

    $2,715

    $2,715

    $4,066

    4

    $3,275

    $3,275

    $4,840

    5

    $3,835

    $3,835

    $5,615

    6

    $4,395

    $4,395

    $6,389

    7

    $4,955

    $4,955

    $6,607

    8

    $5,515

    $5,515

    $7,353

    9

    $6,075

    $6,075

    $8,100

    10

    $6,635

    $6,635

    $8,847

    *Monthly household income after taxes and other authorized deductions.
    **After taxes and other authorized deductions. Other conditions apply. If your situation is different, please call.

    If you do not qualify for HELP because your household income exceeds the maximum limit, please refer to our Efficiency Boost program to learn about other increased rebates for income-qualified customers.

  • Find my local agency

    Find the agency in your County and contact them to qualify for HELP or Weatherization.

    Agency name

    Phone

    Services

    Island County

    The Opportunity Council

    360-679-6577
    1-800-317-5427

    HELP
    Weatherization

    King County

    Multi-Service Center (for South King)

    253-517-2263

    HELP

    Hopelink (for North and East King) hopelink.org/energy

    425-658-2592

    HELP

    The Byrd Barr Place (Seattle residents)
    byrdbarrplace.org

    206-486-6828

    HELP

    Seattle Office of Housing (Seattle residents)
    seattle.gov/housing

    206-684-0244

    Weatherization

    King County Housing Authority

    206-214-1240

    Weatherization

    Kitsap County

    Kitsap Community Resources

    360-479-1507
    360-473-2045

      HELP
      Weatherization

    Kittitas County

    HopeSource

    509-925-1448

    HELP
    Weatherization

    Lewis County

    Community Action Council of Lewis, Mason and Thurston counties

    360-736-1800 ext. 4100

    HELP

     

    360-438-1100 ext. 2100

    Weatherization

    Pierce County

    Pierce Co. Human Services

    1-855-798-4328

    HELP

     

    253-798-4400 ext. 3

    Weatherization

    Metropolitan Development Council (Tacoma residents)

    253-572-5557
    253-593-2336

    HELP
    Weatherization

    Skagit County

    Community Action of Skagit County

    360-428-1011

    HELP

    Housing Authority of Skagit County

    360-757-6509

    Weatherization

    Snohomish County

    Snohomish Human Services Department

    425-388-3880
    425-388-7205

    HELP
    Weatherization

    Thurston County

    Community Action Council of Lewis, Mason and Thurston counties

    360-438-1100 ext. 1144
    1-800-878-5235

    HELP

    360-438-1100 ext. 2100

    Weatherization

    Whatcom County

    The Opportunity Council

    360-255-2192
    1-888-586-7293

    HELP
    Weatherization

  • In-language resources
Salvation Army Warm Home Fund

Help those in need with short-term bill payment assistance to PSE customers facing financial difficulties. Administered by The Salvation Army, the fund includes voluntary contributions from our  customers, employees and investors. To donate to the Warm Home Fund, include a little extra in your next bill payment; just specify the amount on your online payment page or payment stub.

DONATE NOW

 

BillPayment
Crisis-Affected Customer Assistance Program information:

Frequently asked questions

Income guidelines