PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Protecting fish

Puget Sound Energy shares the region's deep-rooted environmental ethic and embraces our responsibility to protect natural resources, including our cherished salmon runs.

Baker and Skagit rivers

Our biologists and fisheries technicians have been working for decades with Native American tribes and government agencies to boost salmon and trout populations, particularly in rivers where PSE has hydropower operations. In Washington's Baker River basin, home to PSE's largest hydroelectric project, our latest fish-restoration efforts have resulted in the three highest adult sockeye returns on record, all since 2010. The biggest run yet – 48,014 fish – occurred in 2012 .

Because our two Baker River dams are too high for conventional fish ladders, we trap migrating fish and haul them up or downstream around the dams.

Part of this successful equation is our innovative Floating Surface Collector on Baker Lake. The $50 million apparatus, completed in 2008, attracts and safely holds juvenile salmon for downstream transport by "fish taxi." We built and put into service a second floating surface collector in 2013 on Lake Shannon to further boost the river’s propagation of juvenile sockeye.

In addition, we built a new fish hatchery along Baker Lake and an advanced, upstream trap-and-haul facility. Completed in 2010, both facilities are benefitting the river's once struggling salmon populations.

We also upgraded our sockeye spawning beach — a series of large, gravel-bottom pools with spring-fed water percolating up through them. This man-made, 20-year-old beach provides a controlled, predator-free environment for adult sockeye that greatly increases spawning success.

The new hatchery and renovated spawning beach are expected to result in a fourfold increase in hatched salmon fry in Baker Lake — up to 11 million initially. Future expansion could push the fry total to 14 million.

More information

Fish enhancement fact sheet

Baker River Project honored with prestigious National Hydropower Association award

Press release (04/05/2011)

Snoqualmie River

On the Snoqualmie River, home to our oldest hydropower facility, we are installing new flow-control equipment in our Plant 2 powerhouse that will ensure consistent outflows from the plant if an emergency shutdown occurs. The new equipment will prevent rapid changes in downstream river levels that could potentially strand fish in side channels. Additionally, we are protecting fish habitat along Kimball Creek and supporting a state Department of Fish and Wildlife fish-enhancement program in the upper Snoqualmie River watershed.

YouTube Video