PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 

Gas shut off

Under normal circumstances, there is no reason to shut off your natural gas service.

In the event that you need to turn off your gas service, follow these steps:

  1. Locate your main gas service shutoff valve. It's usually the first fitting on the natural gas supply pipe coming out of the ground next to the meter.
  2. With a wrench, turn the lever in either direction until it is crosswise to the pipe.
  3. Once the gas is turned off, leave it off. Do not attempt to turn it on yourself.
  4. Call PSE at 1-888-225-5773 and we will turn it back on, check the system and relight your appliances.
 

To temporarily shut off natural gas to any appliance

For non-emergency situations, you may want to turn off the gas to individual appliances. The valve is typically located on the fuel line entering the appliance. You can usually turn this valve on and off by hand.

Excess flow valves

Most customers who had service installed or upgraded after 2006 have an excess flow valve that will automatically restrict the flow of gas if the pipeline is damaged under some circumstances. If you don’t have such valves, you may have them installed at your own expense. More.