Skip to main content

Severe flooding in our service area continues to create challenges for power restoration. Flooded roads, landslides, and unstable ground conditions are limiting safe access to damaged equipment for our repair crews. Our natural gas infrastructure may also be affected.

We have temporarily removed Estimated Time of Restoration information from our outage map for affected areas until we can safely assess damage and begin repairs. When our crews gain access and can start assessing damage, they will provide information to be reflected on the outage map as to when to expect restored service. As weather allows, we are using drones and helicopters to patrol unreachable areas by air.

While weather conditions are currently calm, another round of rain and wind is expected on Monday, which may impact our crews' ability to continue restoration work safely as well as result in more outages. We are closely monitoring the situation and will adjust our response as needed. We will have crews ready to respond as any new outages occur.

We appreciate your patience during this time. The safety of our crews and customers is our top priority, and we are committed to restoring power as quickly and safely as possible. We will continue providing updates as our restoration efforts progress.

Visit PSE’s Alerts and Advisories page for information on our response efforts: pse.com/alerts.


alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

PSE customer alert:

Be aware of scams targeting utility consumers

PSE wants you to be aware of scammers and con artists who target utility consumers across the country by posing as utility representatives and demanding immediate payment of an “overdue” bill to avoid disconnection of your energy service.

Recent scams include:

  • Scammers calling customers stating they have an overpayment, but need bank information to issue a refund. PSE will not ask for your bank information. Any refund will be credited to your account.
  • Scammers going door-to-door offering to restore power for a fee, or asking if your power is out. This is NOT something PSE workers would do.
  • Phone calls using “spoofing technology” that displays Puget Sound Energy’s name and phone number when they call to threaten disconnection of service—usually within 30 minutes—if immediate payment is not made with a prepaid debit or money card.
  • A caller, falsely claiming to be from Puget Sound Energy, leaves a message to call back a number, usually an unfamiliar 1-800 or area code number.

Protect yourself

Contact us and local authorities if you suspect or experience fraudulent activity.

PSE encourages customers to report scams and suspicious communications to the U.S. Federal Trade Commission and/or the Washington AG’s Office.

Puget Sound Energy Films