Skip to main content

PSE customer alert:

Be aware of scams targeting utility consumers

PSE wants you to be aware of scammers and con artists who target utility consumers across the country by posing as utility representatives and demanding immediate payment of an “overdue” bill to avoid disconnection of your energy service.

What to know about scams:

  • We never ask or require you to purchase a prepaid debit card or pay via cash apps to avoid disconnection, even if you have a delinquent account.
  • You’ll receive several communications related to bill payment before any service disruption.
  • Our secure online payment portal is available only through pse.com or through the MyPSE app.

Recent scams include:

  • Scammers calling customers stating they have an overpayment, but need bank information to issue a refund. PSE will not ask for your bank information. Any refund will be credited to your account.
  • Scammers going door-to-door offering to restore power for a fee, or asking if your power is out. This is NOT something PSE workers would do.
  • Phone calls using “spoofing technology” that displays Puget Sound Energy’s name and phone number when they call to threaten disconnection of service—usually within 30 minutes—if immediate payment is not made with a prepaid debit or money card.
  • A caller, falsely claiming to be from Puget Sound Energy, leaves a message to call back a number, usually an unfamiliar 1-800 or area code number.

Protect yourself

Contact us and local authorities if you suspect or experience fraudulent activity.

PSE encourages customers to report scams and suspicious communications to the U.S. Federal Trade Commission and/or the Washington AG’s Office.

Puget Sound Energy Films