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March Windstorm Event

We appreciate our customers' continued patience and understand how frustrating outages are. Crews are working tirelessly to restore power as quickly and safely as possible, with power restored to the majority of customers impacted by Wednesday’s weather event. However, fresh, intense snowfall this morning is causing new outages as snow weighs down tree limbs and power lines. Heavy snow, travel and access restrictions are also resulting in challenging working conditions for our crews, delaying restoration efforts in some areas. We will continue to respond to outages as it’s safe to do so.

Crews continue to work in the hard-hit areas of Skykomish, Greenwater and Snoqualmie Pass, which lost power again this morning after being restored late yesterday. We will be sharing more information with these communities as we gain more visibility from the field. I-90 has been closed, which is also hampering access for restoration efforts going over Snoqualmie Pass.

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alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

PSE customer alert:

Be aware of scams targeting utility consumers

PSE wants you to be aware of scammers and con artists who target utility consumers across the country by posing as utility representatives and demanding immediate payment of an “overdue” bill to avoid disconnection of your energy service.

What to know about scams:

  • We never ask or require you to purchase a prepaid debit card or pay via cash apps to avoid disconnection, even if you have a delinquent account.
  • You’ll receive several communications related to bill payment before any service disruption.
  • Our secure online payment portal is available only through pse.com or through the MyPSE app.

Recent scams include:

  • Scammers calling customers stating they have an overpayment, but need bank information to issue a refund. PSE will not ask for your bank information. Any refund will be credited to your account.
  • Scammers going door-to-door offering to restore power for a fee, or asking if your power is out. This is NOT something PSE workers would do.
  • Phone calls using “spoofing technology” that displays Puget Sound Energy’s name and phone number when they call to threaten disconnection of service—usually within 30 minutes—if immediate payment is not made with a prepaid debit or money card.
  • A caller, falsely claiming to be from Puget Sound Energy, leaves a message to call back a number, usually an unfamiliar 1-800 or area code number.

Protect yourself

Contact us and local authorities if you suspect or experience fraudulent activity.

PSE encourages customers to report scams and suspicious communications to the U.S. Federal Trade Commission and/or the Washington AG’s Office.

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