PSE COVID-19 Response
Bellevue, Washington (3/12/2020) Find out about our response to the pandemic and steps we are taking to protect critical energy operations. Learn how you can get help with your bill and more.
To our customers and community,
Energy service is essential. As the coronavirus impacts our region, we’re working to ensure our customers’ needs continue to be met while doing our part to help mitigate this serious issue.
For safety, we’re taking steps at both our own facilities and in the field. These range from enhanced cleaning at PSE offices and workspaces to limiting access to essential personnel. We’re also having employees who can work remotely stay at home. When at your home or business, our employees will utilize steps recommended by health experts, such as social distancing. For the time being, we'll be performing only essential services related to safety and reliability, including gas odor calls, gas re-lights, critical electrical system work, customer requests for new service, or other urgent safety and system-related situations.
With so much uncertainty, we also know some customers might be worried about paying their bills. We understand the hardship local businesses and residents are facing and will not be disconnecting customers for non-payment at this time. We also received approval from the Washington Utilities and Transportation Commission for a waiver that allows PSE to suspend accrual of late fees while we continue to assess the impacts of coronavirus on our customers. We’d also encourage anyone facing hardship to reach out to us and learn more about options such as payment plans, changing their bill’s due date and the assistance funds available through our EnergyHelp portal. In addition, the Puget Sound Energy Foundation is working with a variety of community organizations to help support those in need.
We have been a part of this community for more than 150 years and know that our region is resilient. Thank you for joining us in working together at this critical time.
Mary E. Kipp
President and Chief Executive Officer