PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 
PSE ‘Powerful Partnerships’ helps families and the environment
Puget Sound Energy donates $200,000 to 24 non-profit organizations that focus on human services or the environment

BELLEVUE, Wash. (2/20/2018) Puget Sound Energy is partnering with 24 non-profit organizations across its 6,000 square mile service area to help families in need and protect the environment.

In addition to selecting organizations committed to environmental conservation as PSE did in 2017, this year’s ‘Powerful Partnerships’ also include partners with a commitment to human services. These partnerships allow PSE to enhance community engagement and awareness by focusing its giving efforts.

“PSE has provided energy to communities across Washington for 145 years, so it’s important for us to work with organizations that share our commitment to our customers and the environment,” said Andy Wappler, PSE Vice President of Customer Operations & Communications. “By partnering with two different sectors this year, ‘Powerful Partnerships’ will help us do two things-- extend our reach to customers who need help staying safe and warm and continue our commitment to protecting the environment.”

Funding will allow organizations like the Washington Trails Association to continue making improvements on trails throughout the state.

"Through our Powerful Partnerships award, WTA is pleased to have the opportunity to work with PSE to inspire thousands of people to explore our wild places through hiking and give back to public lands through trail stewardship,” said WTA Development Director Kate Neville.

World Relief Seattle, Washington’s largest refugee resettlement agency, plans to develop a new education program centered on helping PSE’s newest customers understand the connection between energy conservation and bill savings as well as how to use energy safely.

“Many refugee newcomers have spent time in areas where energy is not readily aessible and as a result, may improperly manage their energy use,” said Katie Stoppler, World Relief’s orientation and service coordinator. “This partnership with PSE will help us educate our clients on the connection between usage and high bills and challenge them to conserve power. This is important because households with high energy burdens are more likely to aumulate unsustainable debt and end up trading off other essential expenses such as food and rent. We see this as an investment in their future security and their new communities.”


Our 2018 partners include:


PSE has announced its commitment to reduce its carbon footprint 50 percent by 2040, and these partnerships are essential to helping PSE create a better energy future.