PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Electric resistance to ductless heat pump conversion rebate

For electric customers

What you get

heat pump
Convert your electric resistance heating to a qualifying ductless heat pump system
$800 rebate value

Do I qualify?

customer requirements
Customer requirements
  • You must be a current PSE single family residential electric customer
  • You must currently heat your home with electric resistance heat: baseboard, cable or wall heater, electric hydronic or electric forced-air furnace.
Equipment requirements
Equipment requirements
  • Your new ductless system must be AHRI Certified® as a mini-split heat pump, have a minimum HSPF of 9.0, use inverter technology, and be a minimum of 1.0 ton in heating mode
  • At least one Indoor Head must be installed in the main living area of the home
  • This rebate is only available on new qualifying equipment
rebates requirements
Rebates requirements
  • You will need an electronic image of your paid installation invoice or purchase receipt for your installed product(s) with model numbers listed.
  • Your rebate application must be submitted within 30 days of equipment installation
  • If you want to apply online, you must have an online PSE account

These rebates apply to existing single family properties only. Single family new construction, multifamily (five or more attached units) and commercial accounts are not eligible.

For rebates for multifamily buildings, apartments or condos, click here.

Ductless heat pump facts

A ductless heat pump is a highly energy-efficient heating and cooling system that runs without the energy losses associated with the ductwork of a central forced-air system. As it doesn't require ducts to carry conditioned air, it is the preferred system for additions to your home, newer homes that only require a small space conditioning system or areas of your home that you wish to condition in zones.

Other benefits include:

  • Ductless heat pumps use between 25 and 50 percent less energy to heat your home
  • An ultra-quiet fan evenly circulates air, eliminating hot and cold spots
  • Installation in your home is inexpensive, simple and quick, which makes for little or no disruption
  • Ductless systems come standard with air conditioning, so you can get rid of window units


ask advisor

Have questions about PSE's green options, including energy efficiency tips and rebates, contractor referrals, electric cars and renewable energy options? We're here to help.

Call us at 1-800-562-1482, Monday through Friday 8 a.m. to 5 p.m. or contact us below.

info construction

Request a PSE Recommended Energy Professional (REP) to complete your energy efficient improvement upgrade.