PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Puget Sound Energy's Trade Ally Services

Trade allies are the cornerstone to achieving PSE’s energy efficiency goals. PSE’s Trade Ally Support team provides eligible trade ally members with exclusive access to current energy efficiency program news and information, marketing tools and resources, and streamlined rebate application procedures. Long-term, qualified trade allies may have access to PSE customer referrals for select products and services.

Why you should become a PSE Trade Ally

  • Competitive advantage over non-members by having access to provide customers PSE Instant Rebates.
  • Timely information on current program offerings, rebate eligibility criteria, and quality assurance policies and procedures.
  • Educational resources to support continuing development within your organization.
  • Account support and engagement via our Trade Ally Support team.
  • New products and services for Trade Allies as they become available.

After initial 6-month performance review period, meeting specific performance requirements, Trade Ally may become eligible to receive:

  • PSE-generated customer referrals.
  • Have Trade Ally company information published on PSE’s website, (depending on program/product offerings).
  • Eligible for cobranding resources with access to PSE logo to be used on their marketing materials.

How is PSE Trade Ally membership structured?

PSE Trade Allies are held to the highest degree of quality and service. The network provides additional benefits to members that meet program performance standards. Performance standards are built on metrics associated to job completion, continuing education, quality assurance inspections, and customer service. Trade Allies with superior performance may be eligible to become PSE Recommended Energy Professionals (REPs).

What are the standard requirements to become a PSE Trade Ally?
  • Trade Ally must be in good financial standing with PSE with no delinquent or unpaid accounts.
  • Trade Ally maintains an active Washington State business license.

Additional requirements apply to Trade Allies who wish to supply PSE Instant Rebates to customers and to Trade Allies who wish to become Recommended Energy Professionals. Interested companies may register and apply to PSE's Trade Ally Network via the PSE Trade Ally Portal.

For questions regarding the application process, please contact

ask advisor

Have questions about PSE's green options, including energy efficiency tips and rebates, contractor referrals, electric cars and renewable energy options? We're here to help.

Call us at 1-800-562-1482, Monday through Friday 8 a.m. to 5 p.m. or contact us below.

info construction

Request a PSE Recommended Energy Professional (REP) to complete your energy efficient improvement upgrade.