PSE | HELP

Fire Weather Forecasted

Due to current weather forecasts, a Red Flag Warning has been issued for the Kittitas Valley. As part of PSE’s wildfire safe operations, we are turning on system settings that are more sensitive to potential hazards. These settings will stay in place as long as high wildfire risk conditions are present.

Enhanced Powerline Settings are designed to help keep you safe, but they may result in unplanned power outages. This is not a Public Safety Power Shutoff, where we proactively turn off power in advance of severe weather.  

For more information or to report a power outage, visit PSE’s Outage map.

Home Energy Lifeline Program (HELP)

Let us help get you back on track

Paying bills can be stressful, but we’re here to help. PSE’s Home Energy Lifeline Program (HELP) provides assistance for residential customers to help pay electric or natural gas bills. If you qualify, we’ll credit your account for up to $1,000. To apply, begin your application below to receive the help you need.

If you have already applied you can view your application status.

See if you're eligible!

Find out if you are within the income guidelines before applying by providing the number of people in your household, your household’s net monthly income and the county where you live. Click the submit button to see your results instantly. To apply for the program, you’ll need to click “Apply Now” to complete the full application process.

Please select number in household

Please select county

Please enter monthly household income

submit

Learn more about our income guidelines

Enrollment is available to qualifying residential PSE customers. Eligibility is based on your household’s gross monthly income (income before any deductions or taxes), number of people in your household and where you reside. To qualify your household income needs to be 80% or less of area median income (AMI) in the county you live in.

What’s Income

Alimony/Child Support
Annuities
Capital gains
Dividends
Earned wages/salary
Foster care payments
Military pay
Pensions
Rental income/Royalties
Self-employment income (after expenses)
Social Security
Social Security Disability (SSDI)
Student Aid/Scholarships
Supplemental Security Income (SSI)
Unemployment

What’s not income

Energy Assistance
Income for people in high school or under 18
Income tax refunds/credits
One-time cash gifts
Reverse mortgage
Section 8 or housing subsidies
WIC benefits

Our income guidelines can be found here. If you have any questions about calculating your income, requirements of the program, or need help applying, please contact your local Community Agency to help complete the HELP application process.

Additional financial assistance

You may also qualify for additional assistance programs. In fact, by applying for PSE Help, we will automatically start an application for Bill Discount Rate, our bill discount program.

Both HELP and Bill Discount Rate provide significant discounts to customers who qualify, based on their household size and income. A single application takes two minutes to complete. No additional documentation is required.