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PSE is ready for another round of high winds expected through early evening. We have proactively staffed up with first response teams and crews.

It's Christmas Eve and we understand how disruptive it is to be without power. Crews will work around the clock to restore power as quickly and safely as possible. If the weather causes a significant amount of outages, it will take at least 24 hours after the weather has passed to provide an initial estimated restoration time.

Visit PSE’s Alerts and Advisories page for safety tips and ways to prepare: pse.com/alerts.


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Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Home Energy Lifeline Program (HELP)

Let us help get you back on track

Paying bills can be stressful, but we’re here to help. PSE’s Home Energy Lifeline Program (HELP) provides assistance for residential customers to help pay electric or natural gas bills. If you qualify, we’ll credit your account for up to $1,000. To apply, begin your application below to receive the help you need.

If you have already applied you can view your application status.

See if you're eligible!

Find out if you are within the income guidelines before applying by providing the number of people in your household, your household’s net monthly income (income after taxes and program allowed deductions) and the county where you live.

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This is an estimate of program eligibility. PSE does not save or share the information provided. Please apply or enroll to confirm that you qualify.

  • Learn more about our income guidelines

    Eligibility is based on your household’s monthly net income (income after taxes and program allowed deductions), the number of people in your household, and the county you live in. The income guidelines are set at 80% of area median income (AMI) for the county you live in or 200% of the federal poverty level (FPL), whichever is greater.

    What’s Income

    Alimony/Child Support
    Annuities
    Capital gains
    Dividends
    Earned wages/salary
    Foster care payments
    Military pay
    Pensions
    Rental income/Royalties
    Self-employment income (after expenses)
    Social Security
    Social Security Disability (SSDI)
    Student Aid/Scholarships
    Supplemental Security Income (SSI)
    Unemployment

    What’s not income

    Energy Assistance
    Income for people in high school or under 18
    Income tax refunds/credits
    One-time cash gifts
    Reverse mortgage
    Section 8 or housing subsidies
    WIC benefits

    Our income guidelines can be found here. If you have any questions about calculating your income, requirements of the program, or need help applying, please contact your local Community Agency to help complete the HELP application process.

Additional financial assistance

You may also qualify for additional assistance programs. In fact, by applying for PSE Help, we will automatically start an application for Bill Discount Rate, our bill discount program.

Both HELP and Bill Discount Rate provide significant discounts to customers who qualify, based on their household size and income. A single application takes two minutes to complete. No additional documentation is required.

Other assistance options

We have other bill assistance, home weatherization programs, along with information on Federal and non-profit programs.

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PSE HELP

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