PSE | Assistance programs

Storm Alert Updated Dec 17, 10:00 PM

We understand it has been a long day for those customers who remain without power, and we want to update you on the progress our crews have made today.

Damage assessment along with ongoing restoration has been our priority. Our teams have been working around the clock to restore power as quickly and safely as possible, and we’ve made significant progress. As crews complete restoration in one area, we immediately dispatch them to the next hard-hit location where customers need power restored.

Most customers in King County will be restored by Thursday morning, with the exception of customers in Duvall, Skykomish and Snoqualmie Pass. Those areas have access issues that complicate restoration efforts – some of these customers are experiencing extended outages as flooding and other conditions continue to prevent crews from working safely.

In Thurston and Pierce counties, we have made steady progress. In Pierce we are challenged by difficult working conditions and flooded areas. We continue to make progress in both counties, and many customers will have power restored tonight; however, some customers will continue to have extended restoration times. We will continue to work through the night to provide an estimated time of restoration to those customers who will not be restored overnight.

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Online outage reporting: pse.com/outage
Outage map: pse.com/outagemap
PSE mobile app: pse.com/app
For general outage information, see: pse.com/advisories
For outage preparedness tips, see: pse.com/storm

Needing help with your energy bills?

Many people face challenges keeping up with energy costs. If you’re struggling with your energy bill, our bill assistance programs and free home weatherization services can make a real difference. Check our income guidelines to see if you qualify. If you have questions about how we handle your personal information, please visit our privacy page.

Get Enrolled

Haven't enrolled yet? Our Bill Discount Rate and HELP Programs can help you pay off the balance of that bill.

For More Assistance

If you’re already enrolled in Bill Discount Rate and HELP, check out LIHEAP and Home Weatherization Assistance.

Additional Options

If you're not eligible for payment assistance programs, don't worry! We still have options to help you lower your energy bills.

Step 1 - Enroll in PSE's Bill Assistance Programs

Bill Discount Rate

Our Bill Discount Rate provides ongoing help on your monthly energy bill.

bill assistance

PSE Home Energy Lifeline Program (HELP)

PSE HELP provides assistance for residential customers to pay energy bills.

bill assistance

Past Due Bill Forgiveness

Our Forgiveness plan can help erase past due balances after 12 on-time payments.

bill assistance

Check your status

Already apply for Bill Discount Rate, PSE HELP, or Past Due Bill Forgiveness? Check your status.

Step 2 - Learn more about LIHEAP/Weatherization

LIHEAP

Payment assistance program administered through county agencies.

Home Weatherization Assistance

Free home upgrades to those that qualify, that increase comfort and lower energy bills.

Home Weatherization Assistance

Step 3 - Additional financial assistance

The Salvation Army Warm Home Fund

Provides short-term, emergency bill payment assistance to PSE customers facing financial difficulties.

The Salvation Army Warm Home Fund

Payment arrangements

Payment plan that is set up for charges that have already been billed to the customer.

Payment arrangements

Income-Eligible Community Solar

Save money on your electric bill and bring local renewable energy to our communities.

Community Solar

Efficiency Boost

Offers higher rebates on energy-efficient upgrades to income-qualified customers.

Efficiency Boost