Preparing to respond
Sunday, December 14, Noon
We’re preparing for another round of heavy rain and strong wind beginning early Monday and going through much of the day. We expect to see numerous outages due to the combination of rain, wind and saturated and unstable soil.
We understand how difficult it is to be without power. We have rested crews when possible, staged equipment and stocked trucks. We are also proactively opening local storm bases and our Emergency Coordination Center and are bringing in crews from outside the area. Crews will remain in the field to assess damage and restore power as long as it is safe. If your power goes out, we’ll work around the clock to restore it as quickly and safely as possible.

Crews are working through the weekend and are ready to respond as another round of wind and rain hits the area Monday morning.
As we prepare for storm conditions, we encourage our customers to do the same:
- Make sure to have emergency supplies on hand at home and in your vehicle, such as extra batteries, flashlights, food and blankets.
- Have a battery-powered radio ready to go.
- Charge cell phones and mobile devices in case the power goes out.
- Download the PSE mobile outage app to track and report outages or visit pse.com/outagemap.
- Update your contact information at pse.com.
- Find more preparedness tips at pse.com/storm
Safety first
- Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.
- In the event of a flood:
- If your gas meter becomes partially or fully submerged in flood waters, report it by calling us at 1-888-225-5773
- Stay out of flooded basements. Energized wiring or electrical outlets below the water line may pose a hazard.
- Know the signs of a possible gas leak: a “rotten egg” smell, bubbling in standing water, or a hissing sound near the damaged equipment. If you notice any of these signs, leave the area right away. Avoid anything that might spark, then call 911 and PSE at 1-888-225-5773 once you're safe. Learn more at PSE.com/GasSafety.
- Be aware of the dangers of carbon monoxide poisoning:
- Never install or use a generator indoors or in enclosed or partially-enclosed areas, even those that are ventilated. When using your generator outdoors during a power outage, avoid placing it near windows, doors and vents. More generator safety tips: www.pse.com/en/pages/generator-safety
- Never use a natural gas range for heating, or charcoal as an indoor heating or cooking source.
- Additional carbon monoxide safety information: pse.com/en/pages/carbon-monoxide
- Never charge your phone or other devices in a running vehicle with the garage door closed.
- Make sure that natural gas appliances are maintained and operated according to manufacturer recommendations.
- If you’re using portable heaters, keep them away from furniture, draperies and other flammable materials.
- Always use flashlights instead of candles.
In the event of a flood:
- If your gas meter becomes partially or fully submerged in flood waters, report it by calling us at 1-888-225-5773.
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Previous updates
Friday, December 12, Noon
Severe flooding in our service area continues to create challenges for power restoration. Flooded roads, landslides, and unstable ground conditions are limiting safe access to damaged equipment for our repair crews. Our natural gas infrastructure may also be affected.
We have temporarily removed Estimated Time of Restoration information from our outage map for affected areas until we can safely assess damage and begin repairs. When our crews gain access and can start assessing damage, they will provide information to be reflected on the outage map as to when to expect restored service. As weather allows, we are using drones and helicopters to patrol unreachable areas by air.
While weather conditions are currently calm, another round of rain and wind is expected on Monday, which may impact our crews' ability to continue restoration work safely as well as result in more outages. We are closely monitoring the situation and will adjust our response as needed. We will have crews ready to respond as any new outages occur.
We appreciate your patience during this time. The safety of our crews and customers is our top priority, and we are committed to restoring power as quickly and safely as possible. We will continue providing updates as our restoration efforts progress.
Areas with no current access include:
- Fall City
- Skykomish
- Concrete
- Hamilton
- Lyman
Areas with limited access include:
- Snoqualmie
- North Bend
- Greenwater
- Sedro-Woolley
Updates for hard-hit areas:
- In North Skagit, we are dealing with blocked access to the Concrete area. We have identified damage to a power line crossing the river, which will take time to repair. We hope to gain access by Saturday.
- In Skykomish, significant access issues are limiting our ability to assess damage and complete any needed repairs. Fog is limiting our ability to patrol the area by helicopter, and we’re leveraging drones to gain visibility in areas where we can. We plan for helicopter patrols as soon as weather conditions allow.
- In Greenwater, we have gained access to the area and have restored power to some customers. However, the transmission line serving the area was washed out by the river and will take time to rebuild. The Crystal Mountain generator is providing back-up power to a portion of Greenwater while we work to make permanent repairs.
Thursday, December 11, Noon
We know how challenging it is to be without power, especially during severe weather conditions. Our crews are working around the clock to restore electricity to affected customers as quickly and safely as possible.
Due to the record flooding in our service area, we are facing significant challenges that may delay power restoration. Flooded roads and equipment locations, landslides blocking access routes, and unstable ground conditions are creating safety risks and access issues for our repair crews. Flooding and landslides may also impact our natural gas infrastructure.
There are approximately 1,700 customers without power in areas that we cannot access. With limited ability to see the damage to our system in these areas, we have removed information on our outage map regarding the Estimated Time of Restoration for these customers until we can assess the damage and start repairs.
Areas with no current access include:
- Duvall
- Carnation
- Fall City
- Skykomish
- Concrete
- Hamilton
- Lyman
Areas with limited access include:
- Snoqualmie
- North Bend
- Greenwater
- Sedro-Woolley
We are monitoring conditions in the Skagit Valley, with the Skagit river near Mount Vernon not expected to crest until later today or early Friday.
There is damage to both the transmission and distribution system in Skykomish. We know that restoration there will be delayed until we can safely access the area.
Thursday, December 11, 6 a.m.
Crews continue to actively respond to power outages. However, record flooding in many parts of our service area is creating access issues that will delay our ability to restore power. Flooding and landslides may also impact our natural gas infrastructure.
We understand how difficult it is to be without power and we are working around the clock to restore your power, provided conditions are safe to do so.
Wednesday, December 10, 1:00 p.m.
Crews are actively responding to power outages resulting from continued heavy rains combined with breezy conditions and wind gusts up to 40 mph.
With flood warnings in many parts of our service area, there’s the potential for road closures and other access issues that will delay our ability to restore power. Flooding and landslides may also impact our natural gas infrastructure.
We understand how difficult it is to be without power. Crews will remain in the field to assess damage and restore power as long as it is safe. If your power goes out, we’ll work around the clock to restore it as quickly and safely as possible.
Tuesday, December 9, 9 a.m.
We're closely monitoring this week’s weather forecast, which calls for stormy weather with widespread moderate to heavy rain and wind.
The National Weather Service has issued a Wind Advisory, Flood Warning, and Coastal Flood Advisory affecting different parts of our service area. Beyond the potential for power outages caused by high winds and saturated soil conditions, flooding and landslides may also impact our natural gas infrastructure.
We understand how difficult it is to be without power. Our teams are prepared to respond, and crews will remain in the field to assess damage and restore power as long as it is safe. If your power goes out, we’ll work around the clock to restore it as quickly and safely as possible.
Monday, December 8, 2 p.m.
We're closely monitoring today's forecast, which calls for stormy weather with widespread moderate to heavy rain and wind. The strongest winds are expected from early afternoon through 10 p.m. this evening.
The National Weather Service has issued a Wind Advisory, Flood Warning, and Coastal Flood Advisory affecting different parts of our service area. Beyond the potential for power outages caused by high winds and saturated soil conditions, flooding and landslides may also impact our natural gas infrastructure. Additional weather systems are forecast for later this week.
We understand how difficult it is to be without power. Our teams are preparing to respond, and crews will remain in the field to assess damage and restore power as long as it is safe. If your power goes out, we’ll work around the clock to restore it as quickly and safely as possible.
As we prepare for storm conditions, we encourage our customers to do the same:
- Make sure to have emergency supplies on hand at home and in your vehicle, such as extra batteries, flashlights, food and blankets.
- Have a battery-powered radio ready to go.
- Charge cell phones and mobile devices in case the power goes out.
- Download the PSE mobile outage app to track and report outages or visit pse.com/outagemap.
- Find more preparedness tips at pse.com/storm
Monday, December 8, 9 a.m.
We’re preparing for a series of weather systems through the middle of the week. The combination of heavy rains weighing down vegetation along with saturated soils and breezy winds could lead to outages across our service area.
We understand how difficult it is to be without power. Our teams are preparing to respond, and crews will remain in the field to assess damage and restore power as long as it is safe. If your power goes out, we’ll work around the clock to restore it as quickly and safely as possible.
As we prepare for storm conditions, we encourage our customers to do the same:
- Make sure to have emergency supplies on hand at home and in your vehicle, such as extra batteries, flashlights, food and blankets.
- Have a battery-powered radio ready to go.
- Charge cell phones and mobile devices in case the power goes out.
- Download the PSE mobile outage app to track and report outages or visit pse.com/outagemap.
- Find more preparedness tips at pse.com/storm
Friday, December 5
We’re preparing for a series of weather systems through the middle of next week. While we expect to see active weather through the weekend that is likely to cause outages, most concerning is a strong weather system early next week. The combination of heavy rains weighing down vegetation along with saturated soils and breezy winds could lead to outages across much of our service area.
We understand how difficult it is to be without power. Our teams are preparing to respond, and crews will remain in the field to assess damage and restore power as long as it is safe. If your power goes out, we’ll work around the clock to restore it as quickly and safely as possible.
Visit PSE’s Alerts and Advisories page for information on our response efforts: pse.com/alerts.
As we prepare for storm conditions, we encourage our customers to do the same:
- Make sure to have emergency supplies on hand at home and in your vehicle, such as extra batteries, flashlights, food and blankets.
- Have a battery-powered radio ready to go.
- Charge cell phones and mobile devices in case the power goes out.
- Download the PSE mobile outage app to track and report outages or visit pse.com/outagemap.
- Find more preparedness tips at pse.com/storm
Visit PSE on Flickr for images of storm
damage and repairs.
Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.
Report and track power outages online
- Online outage reporting: pse.com/outage
- Outage map: pse.com/outagemap
- PSE mobile app: pse.com/app
- For general outage information, see: pse.com/advisories
- For outage preparedness tips, see: pse.com/storm
