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We understand how frustrating extended outages are and that you are counting on us to get your power restored.

Many customers are waking up to see their estimated restoration times were pushed out overnight. These changes happened for two primary reasons:

  • In some areas, like Whidbey Island and Pierce County, crews found more damage to neighborhood power lines after energizing transmission lines and substations. This additional damage needs to be repaired for power to be restored.

  • Estimated restoration times that had previously been set for midnight last night were set in error. The majority of these midnight ETRs should have been set for today, 12/19 at 11:59 PM – 24 hours later. We know how much you depend on us for accurate information and we deeply regret the error.

   
alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

The PSE app

Be in the know when on the go

The PSE app provides easy access to your account when you're on the go. Check your balance and make a payment with just one click. Track & report power outages in your neighborhood and check on restoration times, all in the palm of your hand

Manage your account:

  • Review your account balance, prior month’s charges and pay your bill
  • Pay with a wide selection of payment options: eCheck, PayPal, debit or credit card
  • Securely store your payment options for future use, making it easier than ever to make payments
  • Manage your personal preferences. Sign up for AutoPay, select your desired bill due date, enroll in paperless billing or to receive bill ready notifications by test or email
  • Change or update your account security, including password and security questions
  • Setup payment arrangements
  • Start, stop or move your residential service

Stay informed about outages:

  • View outage status on the map, searching by address, city or ZIP code
  • Easily report an outage
  • Set your preferences to receive outage notifications by email, text or phone

Download the PSE app on the Google Play Store    Download the PSE app on the Apple App Store

View your bill and make a payment

PSE app screenshot 

Review your account summary

PSE app screenshot 

Check for outages in your area

PSE app screenshot