Every time you flip a switch or turn on the heat, there’s a dedicated team working behind the scenes to keep energy flowing safely and reliably. We know it’s important to understand what makes up your energy bill, so here’s a look at the four main areas it covers.

Maintaining safe and reliable infrastructure

Delivering energy safely, 24/7

Your rate dollars support the essential work that keeps energy flowing safely to 1.7 million customers. This includes maintaining and upgrading the infrastructure that delivers power to your home—often work you’ll never see but always rely on.

Your bill helps fund:

• Trimming trees and vegetation to prevent outages
• Replacing aging poles, pipes, and equipment
• Moving power lines underground where appropriate
• Investing in new technologies that improve reliability and resilience

For example:

In 2025, we inspected nearly 32,000 pieces of equipment related to our transmission and distribution infrastructure and replaced over 1,000 power poles to strengthen the electric system.

Programs to help you manage energy use and transition to cleaner energy

Giving you tools, choices, and savings

We offer programs designed to help you use energy more efficiently, lower your bills, and transition to cleaner energy. Your rate dollars help fund these programs and rebates.

For example:

Over the last five years, our programs have helped customers cut their electricity and natural gas consumption by approximately 1.2 million MWh and over 21 million therms, which is roughly enough energy to offset the energy needs of nearly 158,000 homes.